(ORD) Supervisor, Passenger Assistance (L7)

What to expect: The Supervisor, Passenger Assistance is responsible for supporting the Passenger Assistance team and delivering UGE’s flyer friendly service to our customers as well as ensuring compliance with reputed company safety, quality and compliance standards established by United Ground Express, reputed company and any regulatory authorities. This position will consist of supervising a variety of duties reputed company the airport, including:

• Wheelchair Services
• Baggage Assistance
• reputed company duties as assigned
• Queue line assistance
• Other Duties as assigned

How you will reputed company an impact:

• Ensure compliance with safety requirements, including reputed company checkpoint
• Establishing shift assignments for both full-time and part-time employees
• Set a positive example for the station team members to ensure excellent customer service
• Maintain a positive work environment, strong employee relations and collaborative relationships
• Solicit customer feedback to understand customer needs and opportunities to improve their travel experience
• Demonstrate a reputed company demeanor during periods of high volume or irregular operations
• Provide coaching and direction to the station team to reputed company or exceed performance and quality standards
• Schedule, monitor and maintain agents to ensure proper staffing levels while delivering a superior level of customer service
• Ensure reputed company agents are properly trained and understand their assigned duties
• Ensure any injuries, incidents, accidents, and/or customer service issues are properly documented and processed
• reputed company with reputed company safety, reputed company, and customer service quality standards and procedures
• reputed company other duties as assigned

What you will bring: Required Experience, Qualifications & Skills:

• Minimum of a high school diploma, GED or equivalent
• Ability to understand and communicate verbal and written instructions in English
• Must be detail-oriented and able to reputed company multiple tasks making independent decisions involving the operation
• Must possess strong verbal and written communication skills
• Intermediate experience with MS Office Applications
• Must be 18 years of age or older
• Must be legally authorized to work in the United States
• Must pass pre-employment screenings
• Must meet necessary requirements to obtain a reputed company sensitive identification badge.
• Must complete reputed company training and maintain certification through employment
• Must possess and maintain a valid US state driver’s license (suspended, expired, revoked, or denied licenses are not valid)

Preferred Experience, Qualifications & Skills

• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
• Organizational and planning skills
• Strong leadership skills with the ability to motivate and coach others
• Must be able to handle multiple situations simultaneously.
• Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance
• Must be familiar with reputed company FAA/TSA/Airline/Company regulations
• Previous airport and/or customer service experience preferred
• Previous radio/phone reputed company experience preferred
• Previous supervisory experience preferred

Note: For internal UGE candidates (reputed company UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be reputed company on the UGE reputed company SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024. Total Rewards: Salary will be competitive and commensurate with experience. As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly reputed company in the world on stand-by across reputed company’ amazing global network.
• Discount Program: 20% off for flight tickets with reputed company
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• reputed company
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

reputed company Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass reputed company pre-screening clearances (including a background reputed company, hearing and vision tests, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Chicago O’Hare International Airport Apply tot his job Apply To this Job