reputed company Full Stack Support Specialist – Chat & Sales for blithequark

Are you a customer service expert with a passion for creating seamless experiences? Do you reputed company in fast-paced environments where no two interactions are the same? If so, we're excited to introduce you to this incredible opportunity to join blithequark as a Support Specialist, Chat & Sales. As a key member of our remote team, you'll play a vital role in delivering exceptional support to our customers, driving sales growth, and embodying the blithequark spirit.

About blithequark

At blithequark, we're revolutionizing the tire replacement industry with cutting-edge technology and a customer-centric approach. Our innovative platform empowers businesses to streamline their tire replacement processes, making it easier for customers to find the right tires for their needs. As a Support Specialist, Chat & Sales, you'll be at the forefront of this transformation, helping customers navigate our platform and providing top-notch support to ensure their satisfaction.

Key Responsibilities

As a Support Specialist, Chat & Sales, you'll be responsible for:

• Responding to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company the sale.
• Proactively making outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues.
• Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to reputed company the sale.
• Listening and learning our products to become a subject matter expert and voice for our brand.
• Effectively managing change reputed company to promotional offerings, new products, technology, processes, and systems.
• Handling inbound live chat sessions from online customers, verifying customer account information and order information, and consistently responding to client questions and comments with correct grammar and punctuation reputed company chat.
• Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met.
• Managing customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up.
• Understanding and resolving customer questions, concerns, issues, and needs.
• Maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
• Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 1 year of contact center experience, with at least 6 months of chat and sales experience.
• Experience with inbound and outbound product and service sales.
• Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center.
• High school diploma/GED required; associates/bachelors degree or equivalent experience preferred.
• Must have experience in helping customers and providing customer service.
• Adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
• Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums.
• Demonstrates technical savvy and ability to learn and navigate computer systems.
• Ability to quickly build and reputed company open, honest, and friendly rapport with customers to move through and solve customer challenges.
• Bilingual – ability to fluently speak and write in Spanish is a bonus.
• Prior experience in the tire or automotive industry is a bonus.
• Prior experience working in a remote environment is a bonus.

Skills and Competencies

To reputed company in this role, you'll need:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong problem-solving and analytical skills.
• Ability to learn and adapt quickly to new products, processes, and systems.
• Strong technical skills, including proficiency in computer programs and chat applications.
• Ability to work independently and as part of a remote team.
• Strong customer service skills, with a focus on delivering exceptional support and ensuring customer satisfaction.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping reputed company members grow and reputed company their skills. As a Support Specialist, Chat & Sales, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Regular feedback and coaching to help you reputed company your goals.
• Opportunities for career advancement and professional growth reputed company the company.
• A collaborative and inclusive work environment that encourages open communication and teamwork.

Work Environment and Company Culture

As a remote team member, you'll have the flexibility to work from reputed company, at any time, as long as you have a stable internet reputed company. Our company culture is built on:

• Collaboration and teamwork.
• Open communication and transparency.
• Innovation and creativity.
• Customer-centricity and a focus on delivering exceptional support.
• Fun and inclusivity – we reputed company that work should be enjoyable and rewarding!

Compensation and Benefits

The compensation offered for this position will depend on qualifications, experience, and geographic location. This position is primarily paid on a highly incentivized commission structure. The starting compensation is expected to be $19.50/hour.

EOE Statement

blithequark is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national reputed company, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with reputed company*), or any other legally protected status, with respect to employment opportunities.

reputed company Disclosure

Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact blithequark's Human Resources Department to discuss your specific needs.

Join the blithequark Team

If you're a customer service expert with a passion for creating seamless experiences, we'd love to hear from you! Apply now to join reputed company and be a part of the blithequark revolution. Apply Job! Apply for this job