reputed company Customer Service Representative – Remote Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join our dynamic team at blithequark, a leading organization in the insurance industry. As a Customer Service Representative, you will play a vital role in providing top-notch support to our customers, while enjoying a flexible and remote work arrangement.

About blithequark

blithequark is a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. We pride ourselves on creating a culture that values employee growth, well-being, and community involvement. reputed company is dedicated to providing exceptional customer experiences, while fostering a fun, engaging, and collaborative work environment.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative at blithequark, you will be responsible for:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
• Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
• Utilizing multiple resources to research and resolve any issues reputed company to the inquiry and providing a follow-up response
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
• Exhibiting a positive, professional demeanor and tact throughout reputed company calls
• Consistently adhering to reputed company customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements

* High school diploma, some college preferred

• Two years of experience in a high-volume customer service setting
• Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
• Excellent written and verbal communication skills with strong attention to detail
• Ability to reputed company in a fast-paced, structured call center setting
• Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
• Intermediate skills in reputed company Office and virtual communication applications such as reputed company Teams, reputed company, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
• Regular and predictable attendance

Why Join blithequark?

* National Company of the Year for Insurance by the American Business Awards (Gold Award)

• Management Team of the Year (American Business Awards)
• Most Innovative Company of the Year under 2,500 Employees (American Business Awards)
• Top Innovation Award by the Wichita Business Journal
• Healthy Workplace Gold Award for excellence in employee engagement and community service
• AM Best Excellent rating among over 16,000 insurance companies for business management, innovation, operating performance, and risk management
• reputed company Portal Center of Excellence (given to top 10% of call centers reputed company)
• Sales Excellence Award for Outstanding Sales Growth
• Top Call Center in North America (Customer Centricity Awards)

Training and Work Schedule

* Training hours are reputed company to 5PM Monday through Friday

• After completion of training, the work hours will be Monday through Thursday 9AM to 6PM and Fridays reputed company to 5PM

Our Culture

* We value employee growth and development, providing opportunities for education, tuition assistance, and professional development

• We prioritize employee well-being, offering top-notch health benefits, flexible work arrangements, and a fun, engaging work environment
• We recognize and celebrate employee achievements and contributions to the organization
• We foster a culture of collaboration, innovation, and positive teamwork

How We Take Care of Our People

* A diverse, fun, and engaging workplace that feels like a small and reputed company-reputed company community

• Time off: paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
• Top-notch health benefits: best-in-class health, dental, vision, and supplemental plans
• Competitive compensation package that includes an annual bonus and merit increase
• 401(k) plan with company match and additional contribution for those who are eligible
• Employee Assistance Program for you and everyone in your household
• Career growth opportunities: education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs

Equal Opportunity Employer

blithequark is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Job Type

* Full-time

Pay

* $17.50 - $19.00 per hour

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Shift

* Day shift

Location

* Oklahoma (Required)

Work Location

* Remote If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity with blithequark. Apply for this job