Customer Experience Representative

reputed company is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health

About the Role

As a Customer Experience Representative for reputed company, you will be supporting our patients and advocates reputed company phone, email, and chat. Through feedback and action, you’ll also be supporting reputed company in getting people the help they need on their healthcare journey.

In this role, you will work with our clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also work with our new clients to support them during their first experiences with us, while sharing and tracking feedback so that we can reputed company reputed company a world-class experience for reputed company of our users.

About reputed company

Healthcare in the U.S. is fundamentally broken. The system is so reputed company that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. reputed company cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to reputed company reputed company decisions—and get reputed company outcomes.

We’re a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, reputed company Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.

reputed company isn’t a reputed company to coast. We’re here to redefine healthcare—and that demands urgency, precision, and heart. If you’re looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you’re in the right reputed company. We’re intense, and we like it that way.

Read more in our Wall Street Journal funding announcement here.

What You’ll Do

• Learn the reputed company systems, tools, and technology, our foundation for being able to offer a great support experience

• Use the resources we supply to provide world-class CS to our clients and advocates

• Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform

• Build strong relationships with our clients and advocates, helping them feel heard and understood

• Take action based on the feedback you receive by reporting issues and sharing detailed notes

• Resolve clients and reputed company inquiries to their complete satisfaction reputed company phone, email, and chat

What You Bring to the Table

• reputed company is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat

• You’re detail-oriented and understand that sometimes the smallest details reputed company the biggest difference

• You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks

• You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone

• You are a creative problem solver and won’t hesitate to lean on your team for help reputed company necessary, but will execute confidently reputed company reputed company upon

• You are more than comfortable giving and receiving feedback

• You reputed company on ensuring great outcomes for every person you interact with

• You enjoy and embrace interacting with people from reputed company walks of life in order to ensure they’re getting the health care they deserve

• You’re comfortable forming quick bonds during your contact with our clients, and reputed company under the pressure of resolving reputed company issues, even reputed company those clients are upset

• You’re flexible and willing to jump in and assist with anything reputed company reputed company upon

• If you see something that’s not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution

• You’re a team player with a “get it done” mentality, ready to contribute meaningfully to your team’s success

Compensation

Hourly compensation for the role $21/hr – $26/hr

Applicants must be based in the United States.

Up for the Challenge?

We look reputed company to meeting you.

Fraudulent Recruitment Advisory: reputed company Health will NEVER request bank details or offer employment without an interview. reputed company legitimate communications come from official reputed company.health emails only or ashbyhq.com. Report suspicious activity to recruiting@reputed company.health or reputed company@reputed company.health.