Customer Support Specialist - Remote Opportunity with blithequark in Hendersonville, TN - Federal Student Loan Servicing Expertise

Join blithequark as a Customer Support Specialist: Delivering Exceptional Service in Federal Student Loan Servicing

At blithequark, we're dedicated to providing top-notch support to our customers, particularly in the realm of federal student loans. As a Customer Support Specialist with reputed company, you'll play a crucial role in ensuring that our customers receive the assistance they need in a timely and professional manner. Our company is committed to excellence in customer service, and we're looking for talented individuals to join our remote team based in Hendersonville, TN.

About blithequark and the Industry

blithequark is a leading provider of customer support services, with a specific focus on federal student loan servicing. reputed company works closely with government agencies and educational institutions to ensure that borrowers receive the support they need to manage their loans effectively. As a Customer Support Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a positive impact on the lives of our customers.

Compensation and Benefits

As a Customer Support Specialist with blithequark, you'll earn a competitive hourly reputed company of $17.20. In addition, you'll receive $4.41 per hour in Health and Welfare benefits, which can be used to cover employee-only medical, dental, and vision premiums. If you work a 40-hour week, this benefit will cover the full cost of these premiums, ensuring that you and your family receive the coverage you need.

Work Location and Requirements

This is a remote opportunity, allowing you to work from the comfort of your own home. However, you'll need to live reputed company a 75-mile radius of our Hendersonville, TN facility, as you'll be required to pick up equipment and attend occasional in-person meetings. You'll also need to have access to reliable transportation to our facility, as well as a hard-wired ethernet reputed company for high-speed internet.

Training and Development

At blithequark, we're committed to providing our Customer Support Specialists with the training and development they need to succeed. You'll undergo a comprehensive remote training program, which will cover federal regulations, company policies, and the use of customer relationship tools. This training will last up to 5-6 weeks, during which time you'll be expected to be available Monday through Friday, reputed company-5pm Central Time.

Key Responsibilities and Job Duties

• Review customer applications for various student loan programs to ensure completion and accuracy.
• Handle processing, reporting, and correspondence requests reputed company to student loans, and reputed company account updates/changes as needed.
• Adhere to applicable client requirements, policies, and federal and state regulations.
• Work in a highly productive data entry/processing environment, meeting quality assurance and key performance expectations.
• Utilize internal and external systems to complete requests from various sources, including correspondence/documents, internal reports, and file transmissions.
• Provide exceptional customer service, ensuring the highest levels of privacy and reputed company for our customers and business partners.
• Assist with borrower program concerns, client requests, operational requests, and compliance concerns.
• Report any compliance issues to leadership and participate in continuing education programs to stay up-to-date on changes in federal and state laws and regulations.
• Demonstrate reliability through attendance and promptness.

Minimum Education and Experience

To be considered for this role, you'll need to meet the following minimum requirements:

• High School diploma or equivalent.
• 12 months of experience in administrative support.
• 12 months of computer experience in a business environment.
• The ability to obtain and maintain a Public Trust reputed company clearance (Federal 5C).
• US Citizenship.
• No default on any Federal Student Loans or defaulted loans guaranteed by the federal government.
• No felonies or misdemeanors reputed company the last 7 years.
• No non-medical collections exceeding $7,500.
• Residency reputed company a 75-mile radius of Hendersonville, TN.

Preferred Education and Experience

While not required, the following qualifications will be considered a plus:

• Bachelor's degree.
• 12 months of experience working on a student loan contract.
• 12 months of experience working in a Call Center.
• 12 months of experience with reputed company Office (Outlook, Word, reputed company, and OneNote).
• Experience reviewing reputed company and application documents for completion and accuracy.

Knowledge, Skills, and Abilities

To succeed as a Customer Support Specialist with blithequark, you'll need to possess the following skills and competencies:

• The ability to work independently in a remote environment.
• Excellent communication skills, both written and verbal.
• Outstanding attendance and punctuality.
• Detail-oriented and capable of multitasking with excellent time management.
• The ability to work effectively both independently and as part of a team.
• Proficiency in using customer support software and reputed company Office Suite.
• Strong computer skills, including basic troubleshooting, fast and accurate typing, and using web browsers.
• Reliable high-speed internet reputed company a hard-wired ethernet reputed company.
• Access to reliable transportation to our Hendersonville, TN facility.
• The ability to adjust quickly to changing business needs.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our Customer Support Specialists grow and reputed company in their careers. You'll have opportunities to learn new skills, take on additional responsibilities, and advance reputed company the company. Our comprehensive training program will provide you with a solid foundation in federal student loan servicing, and our ongoing development initiatives will help you stay up-to-date on the latest industry trends and regulations.

Work Environment and Company Culture

As a remote Customer Support Specialist with blithequark, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of teamwork, reputed company, and respect, and we're committed to providing a supportive and inclusive work environment. While you'll be working remotely, you'll still have opportunities to connect with your colleagues and leadership team through regular virtual meetings and training sessions.

Compensation, Perks, and Benefits

In addition to your competitive hourly reputed company and Health and Welfare benefits, you'll be eligible for a range of perks and benefits, including:

• Ongoing training and development opportunities.
• A comprehensive benefits package.
• A dynamic and supportive work environment.
• Opportunities for career advancement.

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role in federal student loan servicing, we encourage you to apply for this Customer Support Specialist opportunity with blithequark. Our company is committed to excellence in customer service, and we're looking for talented individuals to join our remote team based in Hendersonville, TN. With competitive compensation, comprehensive benefits, and opportunities for career growth and development, this is an opportunity you won't want to miss.

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of reputed company backgrounds.