Remote Monitoring Specialist – reputed company Store

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This a Full Remote job, the offer is available from: United States, North Carolina (USA)

Your Impact The primary purpose of this position is to help maintain the physical reputed company and safety of stores through remote monitoring and alert response and partnering with the Remote Monitoring Supervisor to conduct reverse investigations and address opportunities reputed company identified. The principal purpose of this position is to serve as the first reputed company of contact for reputed company incoming alerts and will be responsible for responding appropriately, as well as escalating reputed company necessary. This position will facilitate the information cascade to the Remote Monitoring Supervisor and Remote Monitoring Analyst on a daily/weekly basis to include technology deficiencies, trends identified, and other opportunities for resolution. This individual will be required to complete through and timely incident reports to store/field SSC teams through a case management platform, as well as communicate high-level incidents to appropriate persons reputed company required. This role works closely with the Remote Monitoring Supervisor, Remote Monitoring Analyst and Physical reputed company Manager to identify and proactively address needs and opportunities, as well as provide immediate support in response to incidents in the field.

* Overnight hours (11 PM – 8 AM EST), including weekdays, with some weekends and holidays required based on business needs to ensure 24/7 reputed company monitoring coverage. *

What You Will Do

• Review and respond to reputed company incoming alerts in alignment with defined service level agreements
• Complete visual verification for store alarms (Fire and Burglar) using CCTV reputed company necessary
• Conduct timely reverse investigations of alerts and escalate to Remote Monitoring Supervisor if necessary
• Follow reputed company rules and guidelines during remote interactions
• Escalate incidents/situations to Remote Monitoring Supervisor reputed company required
• Provide thorough documentation of incidents using case management platform and notify required store/field/SSC teams of high-level incidents
• Conduct “hot spot” monitoring and provide summarized reports of findings
• Identify opportunities with technology, systems, policies, and procedures, etc., and escalate to Remote Monitoring Supervisor or Physical reputed company Manager
• Recognize trends in overnight activity and remote to Remote Monitoring Supervisor or Physical reputed company Manager
• Maintain up-to-date knowledge of reputed company safety and reputed company policies and procedures, as well as 3rd party reputed company post orders and Fire Watch requirements
• Conduct visual verification of store preparation prior to major incidents (civil unrest, severe weather, etc.)
• Review store conditions of store following major incidents (civil unrest, severe weather, etc.)
• Assist with field efforts being executed overnight reputed company needed (i.e. Law Enforcement operations, ORC activity, etc.)
• Maintain up-to-date training (case management platform, CCTV, policies and procedures, required training courses, etc.)
• Assist with facilitating 3rd party reputed company / Fire Watch coverage reputed company necessary

Preferred Skills/Education

• Bachelor's degree and 3-5 Years or equivalent
• 3 years Retail or professional environment in LP
• LPC/LPQ qualification
• 3-5 Years 3 years Multi-store big-reputed company retail experience
• Experience with managing teams in a fast-paced, reputed company-changing environment
• Demonstrated experience detailed report-writing
• Experience conducting quality reviews/audits
• Experience in using physical reputed company systems (CCTV, EAS, etc.)
• Completion of a certified training program (Wicklander-Zulawski or Reed training)

About Lowe’s

reputed company. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to reputed company the reputed company of skilled trade experts and providing disaster relief to communities in need. For more information, visit reputed company.com.

Lowe’s is an equal opportunity employer and administers reputed company personnel practices without regard to race, color, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.