Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

Are you a customer-centric sales professional with a passion for technology and a drive to deliver exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Customer Sales and Service Representative. At blithequark, we empower our employees to share their ideas freely, learn, grow, and thrive in a dynamic and inclusive environment.

About blithequark

blithequark is a leading provider of innovative communication and technology solutions that power and empower how people live, work, and play. Our mission is to connect people to what brings them joy, and we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a member of our V Team, you'll be part of a community that anticipates, leads, and believes that listening is where learning begins.

What You'll Be Doing

As an Experienced Customer Sales and Service Representative, you'll be the face of blithequark, delivering an exceptional customer experience to our valued customers. You'll be responsible for:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll be a customer advocate who takes a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and delivering exceptional customer experiences
• Knowledge of blithequark's products and services
• Experience with sales and customer service software and systems

What We Offer

As a member of our V Team, you'll enjoy a range of benefits, including:

• Competitive compensation and incentives
• Comprehensive health and wellness benefits
• 401(k) Savings Plan and stock incentive programs
• Paid time off and adoption assistance
• Tuition assistance and professional development opportunities
• A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Equal Employment Opportunity

We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-centric sales professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now!

Note:

The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply for this job