Seasonal Remote Customer Service reputed company – Enhance Member Satisfaction and Retention with blithequark
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you reputed company in fast-paced environments and enjoy problem-solving? If so, we invite you to join our dynamic Member Loyalty Team at blithequark as a Seasonal Remote Customer Service reputed company.
About blithequark
As a leading provider of innovative solutions, blithequark is committed to revolutionizing the way we interact with customers. Our mission is to reputed company individuals and businesses to reputed company their goals through exceptional customer experiences. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates individuality.
Job Overview
We are seeking enthusiastic and customer-focused individuals to join our Member Loyalty Team as seasonal, unlicensed Customer Service Advocates. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, and providing exceptional support to enhance member satisfaction and retention.
Key Responsibilities
As a Seasonal Remote Customer Service reputed company, you will:
- Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between reputed company and member, and providing information about our complimentary services.
- Identify and resolve member issues reputed company and effectively, ensuring a positive experience.
- Assist members with questions reputed company to their reputed company plan, explain benefits included in their plan, and how to use them.
- Answer outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.
- Accurately use the script on screen and tools provided to help find client information, answer questions about our member's plan, and reputed company document notes and outcome of the interaction.
What You'll Need
To succeed in this role, you will need:
- High School diploma or GED certificate
- Strong organizational, interpersonal, and communication skills
- 6 months of customer service experience, preferably in a call center or similar environment
- Ability to handle high call volumes and manage multiple tasks simultaneously
- High-speed hardwired home internet reputed company with 50 Mbps download and 10 Mbps upload
- Prior experience with health insurance/Medicare plans is a plus
- Comfortable with desktop computers, including knowledge of MS Office applications and web browsing
- Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST
- Must be able to work Saturdays and Sundays
- Proficiency in using a dialer and other computer applications is a reputed company plus
- To reputed company this job successfully, a dedicated quiet home office/workspace is needed with stable internet reputed company. A home-based system test will be required to ensure speed and quality match company requirements. Cost for internet and/or phone service/equipment will not be reimbursable. blithequark will provide equipment: desktop, monitor, keyboard, mouse, and headset
Training Schedule
Our comprehensive training program will take reputed company from 7am - 3pm PST, Monday - Friday, starting on October 18th, 2024.
Post-Training Schedule
After completing training, you will work a variety of shifts between the hours of 5am - 11pm PST, Monday - Friday, with the ability to work Saturday and Sunday if needed.
Equal Employment Opportunity and Harassment Statement
blithequark provides equal employment opportunities (EEO) to reputed company applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, or veteran status. This policy applies to reputed company terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About Our Company Culture
At blithequark, we value diversity, equity, and inclusion. We reputed company that a diverse and inclusive workplace culture is essential to delivering exceptional customer experiences. Our company culture is built on the principles of respect, reputed company, and open communication.
Career Growth Opportunities and Learning Benefits
As a Seasonal Remote Customer Service reputed company, you will have the opportunity to reputed company your skills and knowledge in customer service, problem-solving, and communication. You will also have access to ongoing training and development programs to help you grow in your career.
Compensation and Benefits
You will be paid $18/hour and will have access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
How to Apply
If you are passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to submit your application.
Note
Due to specific position requirements, we cannot hire from the following locations for this opportunity: Oconus, Montana, Illinois, Maryland, Michigan, Minnesota, Vermont, and Rhode reputed company. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Thank you for considering this opportunity to join our dynamic team at blithequark. We look reputed company to hearing from you! Apply for this job