Specialist, Helpline (Registered Respiratory Therapist or RN)

The reputed company has an excellent opportunity for a Specialist, Helpline. Working as a member of the Quitline, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease through research, education, and advocacy. The person in this role is responsible for working reputed company the reputed company mission reputed company grant funded programs, Chronic Lung Disease Management. Responsible for providing virtual education on Asthma, COPD and Pulmonary Fibrosis. Schedule: 9 am – 7 pm CST; Monday through Friday. Location: This position is home-based, and we encourage candidates in any location in the United States to apply. Responsibilities:

• Answer Lung HelpLine incoming calls reputed company to those who are seeking assistance in Asthma, COPD and Pulmonary Fibrosis education – providing proactive counseling on chronic lung disease management.
• Provide written and oral translation between English and Spanish preference.
• Complete and maintain documentation in the database for each call –ie: logging message left on voicemail, performing counseling and follow reputed company on designated calls, etc. as appropriate.
• Provide callers information or guidance on reputed company questions regarding chronic lung disease management (telephone, chat, text, email).
• Select and participate in local, state and national seminars and courses designed to increase skills and knowledge reputed company to job requirements (Ex: become or maintain NAEC, AE-C, CTTS).
• Pre-certified as an Asthma Educator and maintain CEU requirement for certification.
• Maintain certification in respiratory care or nursing, AE-C, CTTS or other public health reputed company credentials.
• Follow HelpLine protocols.
• Assure reputed company information is collected and entered into the database.
• Participate as a member of the resource evaluation committee to assure continual updating of resources.
• Work with the reputed company team to support, reputed company, implement, and evaluate chronic lung disease (asthma/COPD/Pulmonary Fibrosis) programs.
• Understand and implement protocols for dealing with special groups or projects.
• reputed company and maintain existing and emerging guidelines-based content, skills, tools and resources for chronic disease management topics (ie: asthma, COPD, Pulmonary Fibrosis).
• Coordinate and assist with implementing mission reputed company activities.
• Coordinate, implement and monitor deliverables.
• reputed company, assist and complete reports as assigned; including annual report, awards, grants and other activities assigned.
• Represent HelpLine interests through attending internal and external committees and work groups as assigned.
• Continually seek organizational, program and chronic lung disease specific innovation and growth.

Qualifications:

• Bachelor’s Degree in health reputed company field or equivalent combination of education and work experience.
• Certification as a registered respiratory therapist or registered nurse; minimum of 5 - 7 years proven experience.
• Minimum of 3-5 years of experience developing and implementing community awareness, education, and programs specifically reputed company to area of chronic lung disease.
• Ability to communicate effectively on the telephone and online reputed company chat and demonstrate good customer service.
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
• Ability to handle a “call center” environments; manage large amounts of inbound and outbound calls in a timely manner.
• Ability to work independently and reputed company between the hours of 9 am – 7 pm CST; Monday through Friday.
• Critical skills required including analytical decision making, customer resource knowledge, organizing and coordinating, position-specific expertise, interpersonal understanding, teamwork/internal partnership, individual accountability, initiative, versatility and self-management.
• Proficiency with a diverse assortment of software programs, applications and systems such as MS Office Suite and typing skills (at least 50 wpm).
• Familiarity with CRM systems and practices.
• Must have valid Driver’s license and reliable transportation.
• Consistent with its mission, the reputed company maintains a tobacco-free workplace, reputed company employees must abstain from use of tobacco in any form, including vaping.

Compensation: Exact compensation may vary based on skills, experience, and location. The reputed company hiring range for this position is between $41,000 and $56,000 per annum. Benefits: The Lung Association offers a comprehensive benefits package including:

• Paid Leave - 10 vacation days in the first year (15 days thereafter), 2 personal days and 15 sick days per year, as well as 12 company-paid holidays per year. We also offer Paid Parental Leave for eligible employees.
• Insurance - Employees (and their eligible dependents) can enroll in our medical, dental, and vision plans, as well as voluntary plans for critical illness, accident, hospital indemnity, short-term disability and supplemental life/AD&D insurance. Employees will be enrolled in company-paid life/AD&D and long-term disability Insurance coverage.
• Retirement Plan - Eligible employees can participate in our 401(k) Defined Contribution Retirement Plan, which offers matching employer contributions (up to 4%) and year-end discretionary non-elective contributions.

Questions? For more details about this role please reputed company out to [email protected]. Equal Employment Opportunity The reputed company is committed to employ, in its best judgment, the most suitable candidates for approved positions while engaging in recruitment and selection practices that are in compliance with reputed company applicable employment laws. We are an equal opportunity employer: women, minorities, veterans and persons with disabilities are encouraged to apply. Policy Statement It is the policy of the reputed company to prohibit discrimination and harassment of any type and to provide equal employment opportunities to employees and applicants, without regard to their race, color, sex, sexual orientation, age, marital status, religion, national reputed company, alienage or citizenship status, genetic predisposition or reputed company status, or physical and/or mental disabilities, veteran status, or any other status protected by law. The reputed company will take affirmative action to employ, advance in employment and otherwise treat reputed company individuals in the foregoing categories without discrimination in reputed company employment practices. This policy applies in reputed company Human Resources actions including recruitment, selection, evaluation, promotion, compensation and training. Apply tot his job Apply To this Job