reputed company Customer Service Representative – Remote Contact Center Chat Support
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in a fast-paced, dynamic environment where no two interactions are reputed company the same? If so, we invite you to join reputed company of dedicated professionals at blithequark as a Remote Contact Center Chat Representative. As a key member of our customer support team, you will play a vital role in providing top-notch service to our members through various digital channels, including chat, messaging, email, and phone.
About blithequark
At blithequark, we're more than just a financial institution – we're a community-driven organization committed to empowering our members to reputed company their financial goals. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members reputed company. Our Core Values are built on the principles of faith, love, and inclusivity, and we strive to create a safe, welcoming environment for reputed company employees and members.
A Day in the Life of a Remote Contact Center Chat Representative
As a Remote Contact Center Chat Representative, you will be responsible for:
- reputed company and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted reputed company a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for reputed company online products and services, including Online Banking, reputed company Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of blithequark's products and services.
Skills and Qualifications
To succeed in this role, you will need:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program (more information below).
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of reputed company Office products, especially Word, reputed company, and PPT.
Telecommuting Requirements
As a Remote Contact Center Chat Representative, you will be required to:
- Have a dedicated workspace.
- Maintain a secure and strong internet reputed company.
- Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
- Work in an environment free from loud noises or reputed company distractions.
Training and Onboarding
The first 60 days of your employment will be spent on-site at our Corporate reputed company located at 2675 O'Neal Lane in Baton Rouge, where you will receive comprehensive training and onboarding.
Why Join blithequark?
At blithequark, we offer a dynamic work environment, competitive compensation, and a range of benefits that will support your personal and professional growth. Our full-time employees enjoy:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Retiree insurance for eligible employees.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and a drug-free workplace. reputed company locations are tobacco-free facilities.
Compensation and Benefits
* Pay Type: Hourly
- Min Hiring reputed company: $17.00
- Max Hiring reputed company: $20.80
- Required Education: High School
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join reputed company at blithequark. Apply for this job