Senior Field Services Specialist

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

GenesisCare now has the opportunity for experienced and driven technical leaders to join our IT Team in the role of Senior Field Services Specialists. Supporting our 2,500 users across 47 sites, you will be key to ensuring our mission of delivering world class care is achieved.

As a Senior Field Services Specialist, you will be a technical leader responsible for advanced on-site and Remote IT support across GenesisCare clinics and Shared Services. You will lead by example, mentor peers and shape the future of field services delivery.

If you are a seasoned IT Professional who thrives on solving complex problems and driving service excellence, then we want to hear from you!

More specifically, you will:

• Deliver expert-level on-site and remote IT support, ensuring timely resolution of complex technical issues.

• Lead and mentor Field Services team members, providing guidance, training, and technical escalation support.

• Oversee and coordinate large-scale hardware and software deployments across multiple sites.

• Act as a liaison between Field Services and other IT teams to ensure seamless service integration.

• Drive continuous improvement initiatives, including process optimisation and documentation enhancements.

• Champion IT security practices, ensuring compliance with cybersecurity and data privacy standards.

• Contribute to the development and enforcement of IT policies, procedures, and standards.

• Participate in the planning and execution of strategic IT projects and infrastructure upgrades.

• Provide high-level reporting and insights to leadership on service performance and improvement opportunities.

• Foster a culture of accountability, collaboration, and customer-centric service.

 We’re interested in hearing from people who have: 

• 5+ years of experience in IT support or field services, preferably in healthcare or distributed environments.

• Advanced proficiency in:

• • Windows OS (10/11), iOS, and Android platforms.

  • Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online).

  • Active Directory, Group Policy, and user lifecycle management.

  • Endpoint management tools (e.g., Intune, SCCM).

  • Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and VLANs.

  • Telephony systems: VoIP, call routing, and handset configuration.

  • Hardware support: desktops, laptops, printers, scanners, and medical devices.

  • Remote support tools: TeamViewer, Bomgar, or equivalent.

• Experience with clinical systems, PACS/RIS, and healthcare IT environments.

• Familiarity with ITSM platforms (e.g., Halo, Jira) and ITIL frameworks.

• Scripting and automation using PowerShell or similar tools.

• Strong understanding of cybersecurity, endpoint protection, and vulnerability management.

• Knowledge of healthcare compliance and data privacy regulations (e.g., HIPAA, Australian Privacy Principles).

• Full Australian Driver’s Licence.

• Proven ability to lead, mentor, and develop technical team members.

• Strong interpersonal and stakeholder engagement skills.

• Strategic thinker with a proactive, solutions-oriented mindset.

• Excellent communication, documentation, and presentation skills.

• Ability to manage competing priorities in a dynamic environment

Benefits of joining our team: 

• Hybrid role – working from our clinics, head office and from home.

• Working within a vibrant and supportive team.

• Internal and external training and development opportunities.

• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.

• Enhance your holistic wellbeing with our Full Circle wellbeing program.

• Range of benefits available: Access to Fitness Passport, Qantas membership discount, 12 weeks paid parental leave and Bupa discounts.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

Applications Close: Wednesday 15th October

GenesisCare is an Equal Opportunity Employer.