[Remote] Care Advice Line Health Advisor

Note: The job is a remote job and is open to candidates in USA. Privia Health is a technology-driven company focused on optimizing physician practices and improving patient experiences. The Care Advice Line Health Advisor will support telephonic care functions, provide communication and assistance to patients, and collaborate with the integrated care team to enhance care coordination.

Responsibilities

• Support effectively, efficiently and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/ year.
• Answer incoming calls promptly and according to SOP and training guidelines.
• Provides effective communications, written and verbal to patients, caregivers, peers and healthcare providers at all times.
• Accurately identifies patients, caregivers and their primary purpose and need for calling the CAL.
• Triages and transfers calls and cases appropriately to RNs, providers, team members and 911.
• Able to remain patient and polite through all call situations.
• Charts in the EMR and applicable applications accurately and efficiently according to national healthcare standards.
• Collaborate effectively with integrated care team to support care coordination for patients.
• Answer and resolve business office inbound calls related to population health, care coordination, or other clinical activities.
• Motivate patients to be proactive about their health.
• Provide education and assistance with patient self-management goals.
• Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs.
• Assist in scheduling PCP, Virtual Clinic or specialist appointments as necessary.
• Assist with appropriate and miscellaneous 'other duties' and projects as assigned and able.
• The slotted shifts for this position are (EDT): Weekends, 9a-9pm, 2 weekends/ month minimum on average; Weeknights, 5pm-9pm, approximately 20 hours per week; Optional and flexible in 2, 4, 6 and 8 hour increments; Every 3rd Holiday 5pm -9pm at a minimum.
• Other Duties as Assigned

Skills

• Support effectively, efficiently and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/ year.
• Answer incoming calls promptly and according to SOP and training guidelines.
• Provides effective communications, written and verbal to patients, caregivers, peers and healthcare providers at all times.
• Accurately identifies patients, caregivers and their primary purpose and need for calling the CAL.
• Triages and transfers calls and cases appropriately to RNs, providers, team members and 911.
• Able to remain patient and polite through all call situations.
• Charts in the EMR and applicable applications accurately and efficiently according to national healthcare standards.
• Collaborate effectively with integrated care team to support care coordination for patients.
• Answer and resolve business office inbound calls related to population health, care coordination, or other clinical activities.
• Motivate patients to be proactive about their health.
• Provide education and assistance with patient self-management goals.
• Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs.
• Assist in scheduling PCP, Virtual Clinic or specialist appointments as necessary.
• Assist with appropriate and miscellaneous 'other duties' and projects as assigned and able.
• The slotted shifts for this position are (EDT): Weekends, 9a-9pm, 2 weekends/ month minimum on average; Weeknights, 5pm-9pm, approximately 20 hours per week; Optional and flexible in 2, 4, 6 and 8 hour increments; Every 3rd Holiday 5pm -9pm at a minimum.
• Other Duties as Assigned
• In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed.

Benefits

• Medical
• Dental
• Vision
• Life
• Pet insurance
• 401K
• Paid time off
• Other wellness programs

Company Overview

• Privia Health is a physician enablement company that provides technology and services to optimize the healthcare delivery experience. It was founded in 2007, and is headquartered in Arlington, Virginia, USA, with a workforce of 501-1000 employees. Its website is http://www.priviahealth.com.

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