Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)
Are you passionate about delivering exceptional patient care and providing outstanding customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark, a national leader in providing high-quality medical products and services to patients across the United States. As a Patient Care Customer Service Representative, you will play a vital role in ensuring that our patients receive the best possible care and support. You will be responsible for contacting patients to discuss their medical equipment needs, taking orders, verifying patient information, and placing orders in a timely manner. Your exceptional communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.
About blithequark
blithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We are committed to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we offer a wide range of medical products and services that cater to the unique needs of our patients.
Job Information
*
Pay:
$16 per hour, with a Quarterly Bonus opportunity
Work Schedule:
100% Remote, 5 days a week, including every Saturday and Sunday, and 3 evening shifts during weekdays starting at or after 4:00pm Central time
Location:
Must live in the US and within 60 miles of any blithequark location
Requirements:
High school diploma or GED equivalent, experience in the medical field and administrative record management, strong customer service background
Essential Duties and Responsibilities
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications
* Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)
- High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
Skills, Knowledge, and Abilities
* Effectively communicate in English, both orally and in writing
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
Physical Demands
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities
* Email transmission and communication
- Internet navigation and research
- Microsoft applications (Word and Excel)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding of all applicable home medical equipment and supplies
Benefits
* 401k
- Medical, dental, and vision
- Life insurance and disability
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
Why Join blithequark?
At blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. Our team is passionate about delivering exceptional patient care and making a positive impact on the lives of our patients. If you share our values and are passionate about delivering outstanding customer service, we invite you to join our team.
How to Apply
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we invite you to submit your resume today! Our hiring manager reviews resumes and contacts applicants who have related experience to the applied position. To view the status of a position that you submitted your profile to, please visit our website. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in blithequark and look forward to reviewing your application.
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. We do not discriminate on the basis of membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. Apply for this job