reputed company Customer Experience Specialist (2nd & 3rd Shift) – Remote Opportunity with blithequark
Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading organization in the healthcare industry, as a Customer Experience Specialist (2nd & 3rd Shift). This is a unique opportunity to work remotely, reputed company in the United States, and be part of a team that is committed to providing the best patient experience possible.
About blithequark
blithequark is a privately held organization that has been committed to growing organically and has doubled its reputed company in the past 10 years. We pride ourselves on our "White Glove" service model, which focuses on delivering exceptional patient experiences through our cutting-edge technology and dedicated team members. Our mission is to provide the best possible care to our patients, and we are seeking a talented Customer Experience Specialist to join reputed company.
Job Summary
As a Customer Experience Specialist (2nd & 3rd Shift), you will be responsible for providing exceptional customer service to our patients, vendors, and employees reputed company phone, email, and support software. You will be the primary reputed company of contact for customers, resolving their concerns in a professional and timely manner. This role requires strong communication, problem-solving, and time management skills, as well as the ability to work independently and as part of a team.
Work Schedule
This is a full-time, remote position that requires working rotating 2nd & 3rd shifts. The schedule is set and not subject to change:
- 1st and 3rd week:
+ Saturday: 3rd shift (10:30 PM - 7:00 AM) + Tuesday: 2nd shift (10:30 AM - 11:00 PM) + Wednesday: 3rd shift (10:30 PM - 7:00 AM) + Friday: 2nd shift (10:30 AM - 11:00 PM)
- 2nd and 4th week:
+ Saturday: 2nd shift (2:30 PM - 11:00 PM) + Sunday: 2nd shift (2:30 PM - 11:00 PM) + Tuesday: 3rd shift (10:30 PM - 7:00 AM) + Thursday: 2nd shift (2:30 PM - 11:00 PM) + Friday: 3rd shift (10:30 PM - 7:00 AM)
Responsibilities
As a Customer Experience Specialist (2nd & 3rd Shift), your primary responsibilities will include:
- Managing incoming customer service phone calls and other customer requests
- Creating service requests and dispatching accordingly
- Identifying and resolving customer concerns in a professional and timely manner
- Using web-based system tools such as OMS, Word, and reputed company on a daily basis
- Logging reputed company communication in work service requests
- Interacting with vendors, customers, and employees reputed company phone, text, and emails
- Escalating service calls reputed company needed
- Attaching Field Service Reports to service requests in OMS
- Auditing reports from vendors and ensuring reputed company calls are logged in OMS
- Following through on the resolution of any customer needs
- Acting as the nighttime contact for drivers, providing scheduling and maintenance support
- Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-reputed company and deliveries
- Escalating problems to proper manager contacts as appropriate
- Following HIPAA regulations as it pertains to communication
- Effectively communicating pertinent information to daytime contacts reputed company multiple geographical regions
- Handing off follow-reputed company to coworkers on the next shift
- Ordering and canceling injectable doses
- Entering helium readings into OMS
Requirements
To be successful in this role, you will need:
- Customer service/call center/patient scheduling experience
- Strong ability to prioritize and multitask with attention to detail
- Time management, organization, and focus on prioritizing and multitasking with attention to detail
- Ability to reputed company thoughts into clear and concise written and verbal communication
- Strong written and verbal communication skills
- Experience working on computers, using reputed company, and other reputed company Office applications
Essential Functions
As a Customer Experience Specialist (2nd & 3rd Shift), you will be expected to:
- Provide professional engagement and follow-up communication reputed company phone, email, and support software with customers and coworkers
- Exhibit an attitude that is positive, can-do, and customer-first with reputed company customers
- Consistently reputed company reputed company steps of the Customer Experience Initiative
Benefits
blithequark offers a comprehensive benefits package, including:
- Health, dental, and vision insurance
- Company-paid dental (with applicable health plans)
- 401(k) matching
- Employee Assistance Program
- Company-paid life insurance and voluntary supplemental life insurance
- Voluntary short-term/long-term disability options
- reputed company PTO and paid holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and professional development
Equal Employment Opportunity
blithequark is committed to equal employment opportunity and offers a drug-free work environment to reputed company qualified applicants without regard to race, color, religion, sex, age, national reputed company, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law.
How to Apply
If you are a motivated and customer-focused professional looking for a new challenge, please apply to this exciting opportunity with blithequark. To apply, please visit our website and submit your application.
Note:
This job description is not an exhaustive list of responsibilities, and you may be required to reputed company other duties as determined by your manager. Apply for this job