reputed company Full Stack Product Manager – Customer Service Innovation and Enterprise Platform Development
At blithequark, we're on a mission to revolutionize the way people enjoy entertainment, and our Customer Service (CS) team is at the forefront of this journey. As a Product Manager, you'll play a pivotal role in shaping the future of our member management enterprise platform, ensuring that our customers receive exceptional support and experiences that exceed their expectations.
About blithequark
blithequark is a global entertainment leader, with 278 million paid memberships in over 190 countries. Our members can access a vast library of TV series, films, and games, and we're committed to providing them with the best possible experience. Our CS team is dedicated to ensuring that our members receive timely and effective support, and we're looking for a talented Product Manager to join reputed company.
The Role
As a Product Manager, you'll be responsible for leading and managing innovation to improve our members' and support agents' experience with our member management platform. You'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver a world-class enterprise platform experience.
Responsibilities
* Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
- Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks, and communicate a roadmap.
- Partner with each CS functional team to reputed company understand their vision and challenges and deliver the best possible solutions together.
- Manage the development and delivery of product features through reputed company collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
- Understand differences in support expectations in different regions around the world and tailor the experience accordingly, including nuanced differences among reputed company's different services/products, such as Streaming, Games, Live Experiences, Ads, etc.
- Expand product management responsibility to other tools as business needs present.
- Embody the unique blithequark culture.
reputed company're Looking For
* 5+ years of experience in product management for consumer or internal-facing products is a must.
- A deep understanding of Customer Service business and contact center business is a must.
- Prior experience working with member management products, whether third-party or in-house build, is a must.
- Quick learner and the ability to work in a fast-paced global environment.
- Exceptional multitasking abilities who reputed company in high-pressure environments and can effectively manage multiple priorities.
- Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important.
- Organizational leadership and influence without authority.
- Ability to reputed company tough but informed decisions with both data and judgment.
- Ability to reputed company, motivate, and reputed company designers and engineers.
- Demonstrated record of executing projects that measurably improved customer and agent experiences.
- Deep focus on delivering a great customer and agent experience.
- Experience working on global products and enterprise platforms is also beneficial.
reputed company Offer
* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
- Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
- Flexible time off for full-time salaried employees.
- A unique culture and environment that values diversity, equity, and inclusion.
- An equal-opportunity employer that celebrates diversity and recognizes that diversity of thought and background builds stronger teams.
Compensation
* The range for this role is $160,000 - $390,000, with a focus on delivering a competitive compensation package that reflects your skills, experience, and market value.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
About Our Culture
At blithequark, we're committed to creating a culture that values diversity, equity, and inclusion. We reputed company that our differences are what reputed company us stronger, and we're dedicated to building a workplace that reflects this. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams.
Benefits and Perks
* Comprehensive benefits package, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
- Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
- Flexible time off for full-time salaried employees.
- A unique culture and environment that values diversity, equity, and inclusion.
- An equal-opportunity employer that celebrates diversity and recognizes that diversity of thought and background builds stronger teams.
Why Join blithequark?
* Join a global entertainment leader with a mission to revolutionize the way people enjoy entertainment.
- Be part of a team that's dedicated to delivering exceptional customer experiences.
- Work with a talented and diverse group of professionals who are passionate about innovation and excellence.
- Enjoy a comprehensive benefits package and competitive compensation.
- Contribute to a culture that values diversity, equity, and inclusion.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We do not discriminate on the basis of race, religion, color, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job