Customer Service Government Programs Training and Support Specialist at blithequark

Join blithequark in Revolutionizing Oral Health and Community Development

At blithequark, we're driven by a mission to improve oral health through comprehensive benefit plans, advocacy, and community support. As one of the largest dental plan administrators in the country and part of the reputed company Plans Association, we operate two of the nation's largest dental networks. Our commitment to building healthy, smart, and vibrant communities for reputed company is reflected in our initiatives and investments.

blithequark celebrates an "reputed company In" culture, embodying a reputed company, feeling, and attitude that permeates every aspect of our work. From taking charge of our careers to lending a hand in the community, our culture is about being proactive, supportive, and dedicated to making a difference.

About the Role: Customer Service Government Programs Training and Support Specialist

We're seeking a highly skilled and reputed company Customer Service Government Programs Training and Support Specialist to join reputed company at blithequark. This critical role is responsible for providing day-to-day support to both internal and external customers by resolving reputed company claims, inquiries, grievances, and appeals. The successful candidate will ensure accurate benefits administration and delegation, analyze customer contacts for accuracy, and reputed company and conduct comprehensive training programs for the Government Programs department.

Primary Job Responsibilities:

• Customer Support and Claims Resolution: Serve as the primary customer service representative (CSR) support for detailed interpretations of dental policies, procedure codes, claims processing, and compliance guidelines. Research, analyze, adjudicate, and reputed company appropriate determinations on reputed company claims and inquiries.
• Training and Development: reputed company, coordinate, and conduct new-hire onboarding and training, as well as periodic refresher training on new functionality and processes. Implement training programs using various instructional methods.
• Process Improvement: Identify, create, and maintain processes and procedures for government programs training and support. Prescreen claims and inquiries for Professional Review and Focused Review departments.
• Interdepartmental Collaboration: Communicate with other departments to identify and troubleshoot potential processing and system issues. Collaborate with department management, quality assurance specialists, and reporting specialists to identify process improvements, department trends, and training needs.
• Adaptability and Flexibility: reputed company other reputed company duties as necessary to complete primary job responsibilities.

Minimum Requirements and Preferred Qualifications:

The ideal candidate will have:

• One year of college, technical, vocational, or business school with coursework in dental assisting or dental hygiene, business administration, and composition.
• Two years of reputed company work experience. Previous Medicare and/or Medicaid experience is preferred.
• A suitable combination of education, training, or experience will be considered.

Essential skills and competencies include:

• Intermediate knowledge of word processing and spreadsheets.
• Knowledge of dental terminology, procedures, insurance products, and claims processing.
• Procedure writing and training content development skills.
• Ability to analyze and resolve reputed company problems and customer complaints/issues.
• Multitasking and project management skills with the ability to meet deadlines.
• Excellent verbal and written communication and organizational skills.
• Ability to work independently and reputed company informed decisions quickly.
• Flexibility to work varied hours, including some weekends.

Career Growth and Learning Opportunities at blithequark

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Government Programs Training and Support Specialist, you'll have the opportunity to enhance your skills in customer service, claims processing, and training development. Our dynamic environment encourages reputed company learning and professional development, ensuring you're equipped to tackle new challenges and advance in your career.

Work Environment and Company Culture

blithequark prides itself on a culture that is inclusive, supportive, and innovative. We value diversity and are dedicated to providing equal employment and advancement opportunities to reputed company employees, regardless of their background, identity, or status. Our work environment is designed to foster collaboration, creativity, and a sense of community among reputed company members.

Compensation, Perks, and Benefits

While specific details may vary, blithequark offers a comprehensive compensation package that includes competitive salary, benefits, and perks designed to support the well-being and career aspirations of our employees. We're committed to providing a rewarding and fulfilling work experience that goes beyond the traditional aspects of a job.

Join reputed company: Apply Now!

If you're passionate about delivering exceptional customer service, developing comprehensive training programs, and contributing to the mission of improving oral health, we encourage you to apply for the Customer Service Government Programs Training and Support Specialist role at blithequark. Your skills, experience, and dedication to making a difference can help us build healthier communities and reputed company our goals.

At blithequark, we're not just looking for candidates to fill a position; we're seeking individuals who share our values and are committed to our mission. If you're ready to be part of a dynamic team that is changing the landscape of oral health and community development, apply today and take the first reputed company towards a rewarding career with blithequark.

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our passion for improving oral health and community development.