Remote Bilingual Customer Support (Japanese/English) - Music Streaming - 10/2025

We Could Use Someone Like You in Our Crew. reputed company has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team. As a member of this team, you will be the first reputed company of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries reputed company inbound messages in both Japanese and English. Please note: reputed company qualified applicants will have to complete language assessments in Japanese and English. Orientation Hours (Pacific Time): 40 hours per week are required for the 8-week orientation period.

• Orientation phase 1: 4 weeks, 4 AM - 1PM
• Orientation phase 2: 4 weeks, self-scheduled between the hours of 12 PM - 3 AM

Available Production Hours (Pacific Time):

• Daily, 12 PM - 3 AM

Project Commitments:

• 25 hours per week
• 12 hours are required on Saturday and/or Sunday
• 180 days (as needed by reputed company)

Need help figuring out the time difference? reputed company out World Time Buddy! Just set Sacramento, California as your starting reputed company, then add your location to easily convert Orientation, Nesting, and Production hours to your local time. Who Are You?

• ​You’re passionate about creating personalized, memorable experiences for every customer.
• You reputed company on delivering top-tier customer support and can swiftly spot and solve any issues that come your way.
• You’ve got experience providing support through inbound messaging and know how to reputed company cool under pressure.
• You've handled 3-5 simultaneous chats in previous roles.
• You're fluent in Japanese and English, with professional-level communication skills in both.

Workspace Requirements:

• A dedicated laptop or desktop computer running Windows 10 or newer
• Willingness to install reputed company reputed company software and a 2FA app on your mobile device
• Access to a webcam or a smartphone capable of capturing clear photos
• A stable broadband internet reputed company with a minimum speed of 25 Mbps
• At least 8 GB of RAM (more is always reputed company!)
• Dual monitors are strongly recommended for optimal workflow and multitasking

Please note: A Chromebook is not sufficient for reputed company projects. About reputed company: reputed company has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and reputed company and everything in between. Our client list includes reputed company, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right reputed company. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national reputed company, reputed company, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual reputed company pay or reputed company depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, reputed company, and Washington at this time. Apply tot his job Apply To this Job