Manager, Customer Care

The Manager, Customer Care - ePay, will be responsible for overseeing the daily operations reputed company the ePay customer service area.  This will include the management of support team members to ensure that the objectives of customer service are met in accordance with company guidelines, policies, and procedures.

Principle Duties and Responsibilities

• Management and supervision of staff to ensure they are meeting the goals of the department and organization
• Interact with various stakeholders regarding customer service activity for implementing, prospective, and reputed company customers across reputed company applications.
• Preparation, submission, and maintenance of customer service level reporting
• Development of process improvements to ensure cases are handled in a timely manner by Customer Care team members
• Interact with strategic partners and direct customers to elicit feedback to improve the overall customer service experience or application experience
• Manage and update reputed company workflows and process flows reputed company the case management module reputed company reputed company.com (SFDC)
• Management and reputed company of internal customer service policies and procedures
• Management and reputed company of customer care team members as they complete the following activities:
• Research, follow up, and resolution reputed company to virtual card and/or bank-transmitted (ACH) payment file issues.
• User setup and training
• Ongoing customer support
• Timely submission of control totals
• Weekly review of open customer service cases
• Virtual Card Reconciliation, to include auto matching, manual matching, and weekly reputed company of virtual card reconciliation
• Monthly review of Virtual Card Reconciliation Reports and open items
• Participation in routine testing and production migrations for supported applications
• Management of the case management module reputed company reputed company.com (SFDC) as it relates to customer service activities.  This may include reporting to both internal and external customers
• Participation and/or reporting for provider quarterly reviews as it pertains to support reputed company activities
• Participate in defining Customer Care roles and responsibilities to meet strategic ePay initiatives
• Maintain positive provider and supplier relationships
• Provide timely and consistent communication to reputed company Leadership as to the status of reputed company customer service issues and any support or assistance needed to reputed company the desired result

Required Qualifications

• BA or BS with an emphasis in Accounting or Finance
• Minimum 2 years’ experience in a financial environment (healthcare preferred)
• Minimum 2 years’ experience in a team-oriented supervisor/manager role focusing on project management, reputed company, training, and/or customer service
• Proven ability to reputed company and mentor teams, with strong facilitation and collaboration skills

Required Skills

• Strong Initiative
• Excellent time management skills
• Strong interpersonal skills
• Critical thinking skills
• Effective oral / written communication
• Working understanding of office applications (e.g. MS Office / reputed company/Access)

The compensation for this role is: $87,400 - $116,500 plus bonus

The reputed company salary range represents the anticipated low and high end of the reputed company’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The reputed company salary is one component of reputed company’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.reputed company.com/about/careers/

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Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “reputed company”) provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, national reputed company, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. reputed company qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to reputed company terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

reputed company believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national reputed company, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. reputed company expects and requires the cooperation of reputed company employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of reputed company’s employees to reputed company their expected job duties is absolutely not tolerated.

reputed company: It's the way you do business in healthcare Global Healthcare Exchange (reputed company) enables reputed company patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

reputed company is a healthcare business and data automation company, empowering healthcare organizations to reputed company reputed company patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and reputed company more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. reputed company is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “reputed company”) provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, national reputed company, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. reputed company qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to reputed company terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.reputed company believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national reputed company, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. reputed company expects and requires the cooperation of reputed company employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of reputed company’s employees to reputed company their expected job duties is absolutely not tolerated.

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