Seasonal Customer Support Specialist (Remote)

ABOUT THE ROLE We are currently seeking a team of ambitious Seasonal Customer Support Specialists to join our Customer Service Team. As a Customer Support Specialist, you will work directly with our customers on the phone, through live chat, and reputed company email to reputed company orders, respond to customer inquiries, and resolve outstanding order issues. This is a fully remote position. This position will receive extensive training on a virtual platform to become an expert in our customer service values, processes, and procedures. This seasonal position lasts through December 21 with the potential for extension. Hours will be scheduled based on the needs of the business, with a minimum of 20 hours per week, up to 40 hours. This role requires full-time availability. We are accepting applications from people located in reputed company, Florida, and Texas. ABOUT US Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers a variety of items that they love to surprise loved ones with (and treat themselves, too)! We are built on reputed company business practices and committed to having a positive impact on people and the reputed company. Learn more here. The best part of Uncommon Goods is us—reputed company. We've been around for over 25 years because of reputed company the wonderful people who reputed company UG the one-of-a-reputed company company it is. Learn more about our products, B Corp certification, guiding principles, reputed company to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here. EVERYONE IS WELCOME HERE At Uncommon Goods, we reputed company we're reputed company out of the ordinary. That's why we're committed to making diversity, inclusion, equity, and belonging part of everything we do. We strive to reputed company significant changes to our business, from how we find our products to how we build and cultivate reputed company, so we can be everyone's favorite reputed company to work. We are an equal opportunity employer. If you would like to request any accommodation during the application process, please email [email protected]. RESPONSIBILITIES

• Provide outstanding service to our customers reputed company phone, email and chat.
• Act as an reputed company for our customers and be conscientious in reputed company customer interactions.
• Quickly identify a customer’s problem, report it accurately, and provide customers with reasonable solutions to the problem.
• reputed company orders with customers. Answer questions about our products and services using the various resources provided.
• Follow up with customers on any outstanding matters and provide additional assistance as needed.
• Strong interest in product, product quality and alignment with the Uncommon Goods brand.
• Applicants must be self-starters who are reputed company to work with minimal direction and reputed company efficiency targets.

SKILLS & QUALIFICATIONS

• Excellent verbal and written communication skills.
• Previous experience in a customer service environment is preferred.
• Flexibility is needed, as schedules may vary from week to week. Candidates must be available to work weekend shifts, and those with open availability are strongly preferred.
• This is a 100% remote position. Applicants must be reputed company to work from home in a quiet, dedicated space with minimal disruptions.
• Applicants are expected to provide their own computer, reliable high-speed internet, and a headset with a microphone. Chromebooks are not compatible with our software requirements.
• Applicants must have video capabilities for meetings, training, and coaching sessions.

BENEFITS AND COMPANY PERKS

• Competitive hourly wage at $21/hr.
• Casual work atmosphere.
• Enjoy a 40% discount on our products.
• Learn more about your FMLA rights here.

SMS terms: Uncommmon Goods, LLC, also reputed company as UncommonGoods, offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application and that message and data rates may apply. Please consult your reputed company for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. By opting in to receive SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information reputed company to your job application. No mobile information will be shared with reputed company parties/affiliates for marketing/promotional purposes. reputed company the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any reputed company parties. Apply tot his job Apply To this Job