Experienced Customer Service Representative Administrator – Remote Opportunity at blithequark
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative Administrator. This remote opportunity will challenge you to grow professionally, while making a meaningful impact in the lives of our clients and customers.
About blithequark
At blithequark, we're driven by a shared purpose – helping people be their best in the moments that matter. We live up to our purpose every day by solving for safer, building the best possible technologies across every part of our safety and security ecosystem. Our mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view, are just a few examples of how we're making a difference. We're proud to be a people-first and community-focused organization, empowering every team member to be their most authentic self and do their best work to deliver on the promise of a safer world.
About MVRecovery
MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a blithequark Company. We're a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it, and we're seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.
Job Description
As an Experienced Customer Service Representative Administrator, you'll be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, and communicating any escalated information to the client or supervisor as needed. You'll facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. This role is performed 100% via computer, with no field work or travel required.
Key Responsibilities:
* Maintain account orderliness and ensure a field agent is assigned to each account
* Update designated accounts with new information received from the client
* Communicate escalated information to the client or supervisor as needed
* Facilitate the successful recovery of assigned collateral
* Demonstrate basic product and service knowledge and initiate required actions as needed
* Provide clear and concise direction via phone
* Multi-task and organize effectively in a fast-paced environment
* Utilize G-Suite, MS Office, and related applications proficiently
Essential Qualifications:
* High School Diploma or equivalent
* Minimum 2 years Customer Service and Account Management experience
* Legal authorization to work in the U.S. indefinitely
* Experience with collateral repossession, collections, asset recovery, skip tracing, and credit a plus
Preferred Qualifications:
* Previous experience working in a remote environment
* Strong phone skills and ability to give clear and concise direction
* Multi-tasking and organization skills
* Experience with G-Suite, MS Office, and related applications
What We Offer:
* Incentive Bonus Plans
* Medical, Dental, Vision benefits
* 401K with Company Match
* 9 Paid Holidays
* Generous Paid Time Off Packages
* Employee Stock Purchase Plan
* Paid Parental & Family Leave
* and more!
Why Join Our Team?
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected]. We're proud of our people-first and community-focused culture, empowering every team member to be their most authentic self and do their best work to deliver on the promise of a safer world.
How to Apply:
If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss how you can contribute to our mission.
Equal Opportunity Employer:
blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.
Contact Us:
If you have any questions or would like to learn more about this opportunity, please don't hesitate to reach out. We look forward to hearing from you!
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Join Our Team Today!
Ready to take the next step in your career? Apply now to become a part of our dynamic team at blithequark!
Apply Now!About blithequark
At blithequark, we're driven by a shared purpose – helping people be their best in the moments that matter. We live up to our purpose every day by solving for safer, building the best possible technologies across every part of our safety and security ecosystem.
Our Mission
Our mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view, are just a few examples of how we're making a difference.
Our Culture
We're proud to be a people-first and community-focused organization, empowering every team member to be their most authentic self and do their best work to deliver on the promise of a safer world.
Why Join Our Team?
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.
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