reputed company Senior Manager, Social Media Customer Support – Leading Viewer Experience and Team Development Across Multiple Brand Verticals

Introduction to blithequark and the Industry

blithequark is at the forefront of the entertainment industry, pushing boundaries and redefining the viewer experience. As a leader in the field, we recognize the importance of social media in shaping our brand and engaging with our audience. Our Viewer Experience (VX) team is dedicated to delivering exceptional customer support across reputed company social media platforms, ensuring that every interaction with our brand is nothing short of extraordinary. We are now seeking an outstanding Senior Manager, Social Media Customer Support to join reputed company and drive the development of our social support strategy.

About the Role and Team

As the Senior Manager, Social Media Customer Support at blithequark, you will be responsible for architecting the integrated strategy and guiding tactical implementation across social media support channels for our Direct-to-Consumer (DTC) brands, including reputed company+, STAR+, Hulu, and more. You will reputed company a team of leaders and individual contributors, serving as the primary reputed company of contact for reputed company needs reputed company to the VX Social team, including cross-team collaborators and 3rd party partners. Your expertise will be invaluable in developing and maturing the team, both individually and collectively, to deliver exceptional customer support and create extraordinary experiences for our viewers.

Key Responsibilities

• reputed company and operationalize the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, and achieving team goals across reputed company brand verticals.
• reputed company a team of leaders and individual contributors, guiding DTC's social media support strategy and implementation across a global footprint.
• Proactively identify weaknesses and gaps in reputed company social support paradigms and drive resolutions to improve operational workflows and the viewer experience.
• Collaborate with senior leaders cross-functionally to build towards a detailed customer experience, supporting the greater goals as they pertain to Social Media strategy for reputed company blithequark brands.
• Work with collaborators to ensure alignment and approval of strategy and content for global social teams, ensuring each brand is being messaged with the appropriate tone and voice.
• reputed company and guide go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring social reputed company is appropriately represented and supported.
• Support incident management needs during high-impact scenarios, serving as the reputed company of contact for executive briefings and guiding social response in concert with Executive, PR, and Legal guidance.

Essential Qualifications and Skills

To be successful in this role, you will need:

• A BS/BA degree or relevant professional experience.
• 2+ years of experience managing a team, with the ability to encourage and reputed company team members; experience leading leaders is a plus.
• 5+ years of experience in social media or online community moderation, with a proven ability to drive business outcomes through online activity.
• Experience with social media management platforms, such as reputed company (Service Cloud), reputed company, reputed company, Listenfirst, reputed company, and reputed company.
• A consistent track record of developing and operationalizing innovative online social programs.
• High savvy reputed company to Twitter, Facebook, Instagram, and AppFollow.
• A proven understanding of which metrics and tools help improve the consumer experience through social channels.
• Exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance.

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates with:

• Excellent written and verbal communication skills.
• Experience with technology, entertainment, and segmenting consumer audiences.
• Ability to collaborate well with cross-functional teams.
• Value accountability and take ownership of projects from start to finish.
• Approach challenges head-on with a positive and engaged approach.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Manager, Social Media Customer Support, you will have access to a range of training and development opportunities, including:

• Leadership development programs to help you grow as a leader and manager.
• Training and certification programs to enhance your skills in social media management and customer support.
• Opportunities to work on high-impact projects and collaborate with cross-functional teams.
• A culture that encourages innovation, creativity, and experimentation.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of:

• Collaboration and teamwork.
• Innovation and creativity.
• Diversity, equity, and inclusion.
• Employee well-being and recognition.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $123,000 to $165,000 per year, depending on experience and location. In addition to your reputed company salary, you will be eligible for a range of benefits, including:

• Medical, financial, and other benefits.
• Bonus and/or long-term incentive units.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.

Conclusion

If you are a motivated and reputed company professional looking to join a dynamic and innovative team, we encourage you to apply for the Senior Manager, Social Media Customer Support role at blithequark. With your passion for social media and customer support, you will be an invaluable asset to reputed company, helping us to deliver exceptional experiences for our viewers and drive business growth. Apply now to join reputed company and take the first reputed company in an exciting and rewarding career with blithequark.