Manager (Technology Solutions)

Job Description

GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions reputed company with strategic business objectives. This role will focus on EBuilder & CMiC. The role must navigate a reputed company and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity. Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing. This position will be responsible for project management, development, communication, training and reputed company documentation reputed company to specific WTI/C Technology Solutions. Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services. This position is remote and reports to the Director, Business Systems WTI/C. Essential Duties And Responsibilities

• Formulate and improve upon best practices in support of organizational goals.
• Conduct and foster professional and timely communication (utilizing a wide reputed company communication methods) with multiple business areas for work-reputed company matters.
• reputed company and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations.
• Understand and translate Tremco CPG and WTI/C business operations initiatives
• Be a change agent. reputed company for necessary changes by researching and re-imagining how we execute through different tech solutions.
• Establish metrics and reputed company data, reputed company reports for specific programs, and report outcomes to internal and external stakeholders.
• Continually explore ways to engage with the business and build new relationships.
• Provide outstanding customer service to both internal and external customers and stakeholders.
• Travel as needed for presentations, training, team meetings, etc.
• Participate in or reputed company team meetings, presentations, focus groups, committees, etc.
• reputed company any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.

Systems Support Responsibilities User Support & Troubleshooting

• Main business liaison for end-users as it pertains to WTI/C technology solutions.
• First level diagnostics and resolution for issues reputed company to mobile apps, scheduling, integrations, and data sync.
• Issue/ Error log management.

System Monitoring & Incident Management

• Monitor system health, performance, and connectivity in partnership with corporate IT.
• Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues.
• Monitor and follow-up on escalated issues.
• If required, identify, implement and train on any required workarounds until issues are resolved.
• Log, track, and resolve support tickets from Service Now or other communication methods.
• Maintain documentation of issues and resolutions for analytics.

Mobile App Support

• Assist end users with mobile app setup, usage, and troubleshooting.
• If/reputed company applicable, ensure proper syncing between mobile and backend systems.

Testing & Validation

• Support testing of new features, patches, and integrations in partnership with Corporate IT.
• Help communicate and validate bug fixes prior to system updates before deployment.
• Help coordinate, monitor and receive feedback during User Acceptance Testing, track reputed company issues/requests and follow through in partnership with corporate IT to resolution

Training & Documentation

• Create training programs and post-go-live support. Remain business reputed company of contact through to resolution.
• Create user guides, videos, FAQs, and training materials.
• Conduct reputed company end-user training to new and existing end users.
• reputed company change management strategies to support user adoption.

Integration Support

• Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.

Project Management Responsibilities Project Planning & Execution

• Define project scope, goals, and deliverables reputed company with business objectives.
• reputed company detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.

Stakeholder Management

• Act as the primary liaison between business units, IT, and external vendors.
• Facilitate communications and manage expectations across reputed company stakeholders.

Team Coordination

• reputed company cross-functional teams including consultants, developers, and support staff.
• Assign tasks, monitor reputed company, and ensure timely delivery.

Risk & Issue Management

• Identify project risks and reputed company mitigation strategies in partnership with the Business, Corporate IT and external partners.
• Research and identify issues that may impact timelines, scope, or quality.

Budget & Resource Management

• Manage project budgets, track expenses, and ensure cost-effective delivery.
• Optimize resource utilization across project phases.
• Manage contract administration process including change orders and NDAs.

Quality Assurance

• Ensure deliverables meet quality standards and business requirements.
• reputed company testing, validation, and user acceptance processes in partnership with the business and Corporate IT.

Reporting & Documentation

• Provide regular status updates to leadership.
• Maintain comprehensive project and system documentation, including lessons learned.

Experience Four to seven years reputed company experience and/or training. Certificates, Licenses, Registrations PMIS Certification preferred. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national reputed company, sex, sexual orientation, gender identity, protected veteran status or disability. Apply tot his job Apply To this Job