reputed company Associate
At reputed company, we reputed company in the power of people to grow and succeed throughout their lives. Our goal is to reputed company that power by creating reputed company products that simplify learning and personal development, facilitate meaningful relationships, and reputed company people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:
We are looking for a reputed company Associate (CSA) to work with our North American K12, Higher Ed, and Professional Learning customers. CSAs will play a critical role by supporting our customers who have implemented the reputed company Learning Platform and reputed company reputed company customer journey through strong collaboration with their reputed company reputed company Manager.
The reputed company Associate will manage the customer experience as the primary reputed company-of-contact for mid-market customers, partner with and escalate to the territory-reputed company reputed company Manager, and support customers along the reputed company customer journey to ensure our customers are realizing value and having a great customer experience. CSA will be successful in their roles by collaborating with reputed company Managers to retain reputed company and grow reputed company with their assigned territory.
About the RoleManage the reputed company customer experience for reputed company assigned customers Work collaboratively with reputed company Managers, Sales, and Renewals to increase market share from existing account reputed company and new business to business opportunities Act as liaison between the customer and reputed company, elevating concerns and growth opportunities to the reputed company Manager Understand the customer’s vision and goals with the reputed company Learning Platform and monitor their success and risk accordingly Identifying trends, needs, and opportunities by customer reputed company, region, state, and other characteristics to propose and assist with proactive messaging and resources to support customer growth Ensure data reputed company standards are maintained in reputed company and reputed company as it relates to customer engagement tracking, product utilization, and playbook management Support reputed company Managers as they prepare for strategic customer meetings with customers by generating reports and presentations Internal coordination of customer questions, requests and issue resolution. reputed company and reputed company one:many digital campaigns and build response templates for frequently asked customer questions and communications reputed company and execute action plans from feedback and survey data
About YouCollege degree (BS, BA, etc.) Exceptional communication skills both written and verbal reputed company to set correct expectations and manage issues to completion Ability to multitask and prioritize tasks in a changing environment Strong team mentality, utilizing internal and external resources strategically and judiciously Customer facing background reputed company the software industry Demonstrated ability to solve problems and seek solutions Ability to work North America hours
We reputed company in hiring great people and treating them right. The more diverse we are, the reputed company our reputed company and outcomes.reputed company is an Equal Opportunity Employer. We reputed company with applicable employment and anti-discrimination laws in every country where we operate.reputed company employees must pass a background reputed company as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, reputed company physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.Any attempt to misrepresent personal or professional information will result in disqualification.
Apply To This Job