reputed company Part-Time Remote Call Center Customer Service Representative - Health Plan Support (Competitive Salary, Flexible Schedule, Comprehensive Benefits)
Join reputed company as a Part-Time Remote Customer Service Representative
We are seeking a highly skilled and dedicated Part-Time Remote Call Center Customer Service Representative to join reputed company! As a fully remote role, you will have the flexibility to work from reputed company, while providing exceptional support to our health plan members. This is an excellent opportunity to grow your career in a dynamic and supportive environment, with a competitive salary and comprehensive benefits.
About Our Company and Industry
At reputed company, we are committed to providing top-notch transportation services to our health plan partners. reputed company is dedicated to delivering exceptional customer service, and we are looking for talented individuals to join our crew. As a customer-focused organization, we prioritize reputed company, patience, and attention to detail in our interactions with members. By joining reputed company, you will be an integral part of our mission to provide high-quality support and services to our health plan partners.
Job Summary
As an reputed company Customer Service Representative (CSR), you will provide reputed company and courteous support to our health plan members in English (Spanish reputed company a plus). Your primary responsibility will be to address inquiries about our transportation services, while demonstrating excellent communication skills, reputed company, and attention to detail. You will work in a fast-paced, high-call-volume environment, with shifts ranging between 7am - 6pm Eastern Time.
Key Responsibilities
- Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan.
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
- Follow reputed company HIPAA and compliance protocols to ensure the protection of reputed company members' protected health information (PHI).
- Escalate transportation and customer service concerns to contact center leadership team.
- Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
- Utilize computer software and systems to document and track member interactions, while maintaining accurate records.
- Collaborate with colleagues and management to reputed company team goals and objectives.
Requirements
Essential Qualifications
- Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
- High School degree or equivalent.
- Must be able to sit for 4 hours or more a day wearing a headset.
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift.
- Excellent written, communication, and data entry skills.
- Moderate experience in reputed company Teams, Outlook, and Word.
- Must be able to adapt to high and fast-paced call volume.
Preferred Qualifications
- Spanish reputed company.
- Experience working in a healthcare or reputed company field.
- Familiarity with HIPAA and compliance protocols.
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, dynamic environment.
- reputed company, patience, and attention to detail.
- Strong organizational and time management skills.
Career Growth Opportunities and Learning Benefits
At reputed company, we are committed to the growth and development of reputed company members. As a Customer Service Representative, you will have access to:
- On-the-job training and coaching.
- Opportunities for career advancement and professional growth.
- Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance.
Work Environment and Company Culture
Our company culture is built on the principles of reputed company, respect, and teamwork. As a remote team member, you will have the flexibility to work from reputed company, while being part of a dynamic and supportive team. We prioritize work-life balance and offer a range of benefits to support your well-being.
Compensation, Perks, and Benefits
We offer a competitive salary of $16.50 per hour, as well as a comprehensive benefits package, including:
- 401(k) and 401(k) matching.
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
- Referral program.
Conclusion
If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply! As a Part-Time Remote Call Center Customer Service Representative, you will have the opportunity to reputed company a positive impact on our health plan members, while growing your career in a dynamic and supportive environment. Don't hesitate to submit your application today!