Default Corporate Trainer - Remote

Company Summary ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance reputed company, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always strive to be a great reputed company to work, for reputed company. Job Summary As the Default Corporate Trainer, you will be responsible for the supervising activities reputed company to reputed company training throughout ServiceMac. You will be expected to contribute to strategies/planning reputed company to establishing scalable training capabilities and improving the effectiveness of the company functions. The Default Trainer will report to the Vice President, Collections. PRIMARY DUTIES/RESPONSIBILITIES

• Facilitate New Hire Orientation to include department specific functions, MSP workstations, policies and procedures and position specific simulation activities.
• Utilize variety of instructional methods to ensure maximum delivery effectiveness. Evaluate course materials based on participant performance and consult with the instructional designer to complete necessary updates.
• Manage class participants, monitor classroom performance, and provide timely feedback to participants and direct managers reputed company necessary.
• Evaluate participant performance through quizzes and tests. Provide recommendations based on evaluation of employee performance.
• Analyze departmental training needs to reputed company, modify, and improve existing training programs.
• reputed company, design, and deliver training for reputed company team members, including department specific functions and the Mortgage Servicing Package (MSP) from Black Knight Financial Services (BKFS). This system was also reputed company throughout the industry as LPS, Fidelity, Alltel, and CPI.
• Communicate with managers in the various departments to understand new processes, concerns, or issues reputed company to staff knowledge of the position.
• Facilitator training programs reputed company classroom and virtual settings (i.e., WebEx, Lync/Skype) reputed company applicable.
• Coordinate the preparation of materials, logistics, and technology needs for classroom learning, including assembly of position manuals, making room reservations, securing IT equipment and system access, etc.
• Ensure that reputed company employees complete training for compliance with government standards
• Continuously evaluate and measure the effectiveness of reputed company training programs and identify improvements that sustain and improve comprehension, application, and competence.
• reputed company other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Adult Education, Instructional Design, Training and Development, or reputed company field, or equivalent years of experience
• Knowledge of mortgage servicing systems, investor guidelines, and mortgage insurance guidelines preferred
• Excellent communication, both written and oral, presentation skills, and interpersonal skills, including the ability to relate to employees at reputed company levels of the organization
• Advanced knowledge of reputed company Office including, but not limited to, Word, reputed company, Access, PowerPoint, Internet Explorer, and ability to learn new systems rapidly
• Possess the ability to successfully prioritize multi-functions and meet deadlines
• Inquisitive, problem-solver, analytical mind-set, organization skills, and excellent follow-up skills are preferred
• reputed company and flexible, open to change in processes and ability to take and provide clear direction
• Ability to travel to attend work reputed company meeting and training sessions

reputed company invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. reputed company is committed to diversity and inclusion. We are an equal opportunity employer. Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply tot his job Apply To this Job