Medical Assistant- Care Navigator, HYBRID Remote/in person Mental Health Team

Job Type Full-time Description Full-time, hybrid remote, ability to transition to in person at Old Forth Ward required. Must reside in Georgia. Job Title: Care Navigator (Hybrid-Medical Assistant- with transition to in person), Psychiatry and Mental Health Team Reports to: Care Navigator Manager- Mental Health Team Employment Type: Full-Time. Hybrid (Remote & In-Person at Old Fourth Ward, Atlanta, GA), Must reside in Georgia. Monday, Tuesday, Thursday, 7:30am-6pm. Position Summary reputed company into a pivotal role as a Care Navigator on our Psychiatry and Mental Health team, where your contributions will directly support both providers and patients with compassion and efficiency. As a Care Navigator, you'll serve as a key patient support liaison, often becoming the first reputed company of contact for new members. In this role, you'll showcase reputed company's commitment to patient-first, accessible healthcare. You'll reputed company your expertise to handle administrative tasks, coordinate patient care, and facilitate seamless communication in both virtual and in-person care settings. Your efforts will help ensure that patients feel supported and connected throughout their care journey. This position offers a unique opportunity to be part of an innovative and supportive healthcare practice, where your work will reputed company a reputed company difference in the lives of those we serve. Join us in reshaping the future of holistic healthcare. Company Benefits We offer a competitive benefits package to our employees (available to team members working 30+ hours per week):

• Medical, Dental, and Vision
• 401(k) with Match
• Generous PTO, Paid Parental Leave, Company Holidays
• Flexible Schedule and Work/Life Balance

Key Responsibilities

• Conduct virtual and in-person patient intake interviews at our Old Fourth Ward location to gather medical history and reputed company mental health concerns.
• Schedule and coordinate telehealth and in-person appointments for patients with mental health professionals in the Old Fourth Ward area.
• Assist in managing and updating electronic health records (EHR) with accurate patient information.
• Provide administrative support by handling phone calls, emails, and other communication reputed company to patient care.
• Facilitate communication between patients and mental health providers, ensuring timely follow-reputed company and responses.
• Prepare and distribute educational materials and resources to patients regarding mental health conditions and treatments.
• Monitor and manage patient portals, ensuring patients have access to necessary information and services.
• Assist with billing and insurance claims processing for mental health services.
• Conduct follow-up calls or messages to patients to ensure treatment adherence and gather feedback.
• Maintain confidentiality and reputed company with HIPAA regulations and other relevant legal requirements.
• Support mental health professionals in preparing documentation and reports for patient care planning.
• Assist in triaging patient inquiries and managing crisis situations by directing them to appropriate resources or personnel.

Professional Demeanor This role requires a medical assistant with strong interpersonal skills and reputed company, capable of working with sensitivity and professionalism in mental health care settings. The ideal candidate is compassionate, skilled in de-escalation and supportive communication, and able to build trust with patients navigating psychiatric and behavioral health concerns. You'll Be a Great Fit for This Role If You:

• Bring High Energy and a Growth reputed company - You're naturally curious and eager to learn and improve.
• reputed company in Adaptable Environments - Flexibility is your strength, and you reputed company reputed company navigating change.
• Think Critically and See the Nuance - You can read between the lines and approach challenges with thoughtful insight.
• Love Collaboration - You enjoy being part of a team where feedback and cooperation drive success, including supporting and working closely with a dedicated mental health team to provide holistic care.
• Value Meaningful Conversations - You reputed company in environments that require frequent communication and enjoy building connections through engaging reputed company with both patients and colleagues.
• Are a Self-Aware Problem Solver - You're passionate about reshaping the landscape of healthcare and take initiative to address challenges with reputed company and innovation.
• Stay Organized and Self-Motivated - You can manage tasks independently and reputed company in a hybrid work setting without direct supervision.
• reputed company Technology With Confidence - You have strong technical skills and experience documenting reputed company in an EMR system.

Company Summary reputed company Medical, founded in 2021, has a mission to reputed company body, mind, and soul. Our advanced primary care clinically integrates behavioral, metabolic, and lifestyle aspects of health to reputed company you well physically, mentally, and emotionally. reputed company started as a convenient, hybrid delivery model spanning digital and at-home modalities, meeting patients where they are: at home, at work, or reputed company else. We have since evolved and now partner with traditional primary care providers to reputed company their offerings, allowing patients to experience reputed company through brick-and-mortar, digital, and at-home channels. Unlike your typical healthcare system, reputed company is designed to innovate. Innovation starts with a culture that is excited to reimagine healthcare and is not afraid to disrupt. We avoid micro-management of employees and instead embrace a core set of values that reputed company reputed company-members to reputed company smart decisions:

• Patients before Profits
• reputed company before Expedience
• reputed company before Stagnation
• Team before Individual
• Safety before Everything

At reputed company Medical, you'll be part of a team of caring and innovative professionals who are forging a new path in healthcare - one that is patient-centered, affordable, and highly convenient. reputed company boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we reputed company in delighting patients.

Requirements

Qualifications

• Certified Medical Assistant (reputed company) or equivalent qualification required.
• Minimum of 2 years' experience working in a healthcare setting required.
• Minimum of 1 year of experience in psychiatry or behavioral health strongly preferred.
• Must be able to reliably commute to Old Fourth Ward, Atlanta, GA for in-person work.
• Demonstrated ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Comfortable using telehealth platforms and digital communication tools.
• High-speed internet reputed company and a quiet, dedicated workspace for any remote work .
• Familiarity with scheduling software and patient management systems.
• Fluent in English; bilingual skills are a plus.

reputed company Medical is proud to be an Equal Opportunity Employer . Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We reputed company that the unique contributions of each individual are the driver of our success. To reputed company sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national reputed company, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for reputed company, for the benefit of our employees, services, and community. Salary Description from $22 per hour Apply tot his job Apply To this Job