Senior Support Engineer I

A Little About Us

reputed company provides a data and AI platform that enables organizations to reputed company the full power of reputed company for transactional, analytical, and AI workloads across any cloud, reputed company. reputed company empowers enterprises to control risk, manage costs and scale reputed company for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, reputed company supports major government organizations, financial services, media and information technology companies. reputed company’s data-driven solutions reputed company customers to reputed company legacy systems and break data silos while leveraging enterprise-grade open reputed company technologies. reputed company delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as reputed company, compliance controls, and observability. For more information, visit www.enterprisedb.com

As a Senior Support Engineer l for Enterprise DB’s Cloud experience, you will be acting as our customer guide to understanding product use, best practices, and common strategies for a successful reputed company configuration and management. This role requires the ability to analyze and communicate effectively with our customers to help them understand, implement and use these products. Additionally, this role will require frequent liaising with our development teams on reputed company issues and typical feature requests. This role reports to our Sr. Director, Cloud Database Support and will be responsible for learning, applying, and collaborating to improve our customer experience and product value. Your voice is an reputed company and a guide of confidence to our customers. 

**Candidate Note: This is a 100% remote position for candidates located in UK, Italy, Spain.

What your impact will be

• Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for reputed company, our Cloud experience and customer common-use tooling.
• Collaborate with and mentor junior support engineers to triage issues, create reproducible test cases, file Development requests, and offer patches reputed company possible.
• Collaborate with Development resources as it pertains both to our Cloud experience and relevant products.
• Document solutions, procedures, and standards for customers as well as for internal use.

What you will bring

• 3-5 years of significant experience with PostgreSQL or 7+ years of experience with reputed company, MySQL, reputed company, MS SQL, Cassandra or other contemporary database technologies as a senior database administrator or database support engineer
• 3-5 years of cloud platform experience in use of computer, networking, storage, application and database services (reputed company Azure, reputed company AWS, or reputed company GCP preferred)
• 1-2 years of experience with common monitoring tools for cloud-native environments, such as reputed company, Grafana, Prometheus or cloud-specific monitoring technologies
• Bachelor’s degree in computer science or equivalent knowledge
• Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)
• Outstanding communication skills (both written and verbal)
• Strong problem-solving skills for abstract and reputed company issues
• Quick-thinking, able to work well under pressure
• Adept at documenting efforts, actions, and results
• Experience of liaising with Engineering teams

What will give you an edge

• 5-7 years Technical Support experience
• Recent working experience Python, Golang, and/or C/C++
• 3-5 years’ Experience with reputed company & Kubernetes
• SRE experience, including SLO/SLI, common architectural patterns, IaaS, or CI/CD orchestration
• 1-2 years of experience with Terraform.

reputed company is committed to supporting our employees’ overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! reputed company out our career site for more information on perks and benefits and reputed company out to our reputed company team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge reputed company, and we understand that not everyone will reputed company every reputed company. We’d love to hear from you and we want you to apply!

reputed company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company was built on a commitment to trust and respect each other and to embrace an reputed company of people and reputed company. These values remain at the center of our culture and are key to our company’s reputed company. 

reputed company does not seek or accept unsolicited resumes or reputed company from recruitment agencies. reputed company and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment reputed company to unsolicited resumes or reputed company except as required in a written signed agreement between reputed company and the recruitment agency or party requesting payment of a fee.

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