Inbound/Outbound Queue Associate - Remote Opportunity with Competitive Salary - Illinois Residents Only
Transforming Health Care, One Interaction at a Time
At CVS Health, we're on a mission to bring our heart to every moment of your health. As a leading health care company, we're committed to delivering enhanced human-centric health care that's more personal, convenient, and affordable. Our purpose is at the heart of everything we do, guiding our commitment to innovation, customer satisfaction, and community well-being.
We're seeking an experienced Inbound/Outbound Queue Associate to join our team in a flexible, hybrid remote arrangement. As a key member of our team, you'll play a vital role in driving success and delivering exceptional customer experiences. If you're a motivated and detail-oriented professional with a passion for health care, we encourage you to apply for this exciting opportunity.
About the Role
The Inbound/Outbound Queue Associate is responsible for entering service authorizations, performing non-medical research, and providing support services to team members. You'll maintain accurate and complete documentation, protect member confidentiality, and assist in resolving claims payment issues. This role requires strong communication, telephonic, and organizational skills, as well as a customer-centric approach to service delivery.
Key Responsibilities:
- Enter service authorizations accurately and efficiently
- Perform non-medical research to establish, maintain, and close open cases
- Provide support services to team members, including research and problem-solving assistance
- Maintain accurate and complete documentation that meets risk management, regulatory, and accreditation requirements
- Protect member confidentiality and adhere to company policies regarding confidentiality
- Assist in researching and resolving claims payment issues
- Demonstrate effective communication, telephonic, and organizational skills
- Provide strong customer service, coordinating service delivery and resolving issues proactively
Qualifications and Requirements
To succeed in this role, you'll need to meet our required qualifications and possess the skills and competencies we're looking for.
Required Qualifications:
- Ability to type, problem-solve, critically think, use basic office software, and communicate effectively
- Must be a resident of the State of Illinois with a valid Illinois driver's license
- High School Degree/GED or equivalent experience
Preferred Qualifications:
- Strong organizational skills
- Strong time management skills
- Ability to work independently
Skills and Competencies
We're looking for professionals with the following skills and competencies:
- Computer literacy to navigate internal/external computer systems, including Excel and Microsoft Word
- Strong customer service skills, with attention to customers, providers, and sensitivity to issues
- Proactive identification and resolution of issues to promote positive outcomes for members
- Effective communication and telephonic skills
- Organizational and time management skills
Career Growth and Development
At CVS Health, we're committed to helping our colleagues grow and develop in their careers. As an Inbound/Outbound Queue Associate, you'll have opportunities to:
- Develop your skills and expertise in health care operations
- Take on new challenges and responsibilities
- Participate in training and development programs
- Advance your career within the company
Work Environment and Culture
We offer a flexible, hybrid remote arrangement that allows you to work from home or in a CVS Health office. Our culture is built on our Heart At Work Behaviors, which guide our commitment to delivering exceptional customer experiences and making a positive impact in our communities.
Compensation and Benefits
We offer a competitive salary range of $17.00 - $31.30 per hour, depending on experience and qualifications. In addition to your compensation, you'll enjoy a comprehensive benefits package, including:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Term life insurance
- Short-term and long-term disability benefits
- Well-being programs and education assistance
- CVS store discount and discount programs with participating partners
- Paid Time Off (PTO) and paid holidays
Join Our Team!
If you're a motivated and detail-oriented professional with a passion for health care, we encourage you to apply for this exciting opportunity. As an Inbound/Outbound Queue Associate, you'll play a vital role in driving success and delivering exceptional customer experiences. Don't miss this chance to join our team and make a positive impact in the lives of our customers.