Customer Support Analyst – reputed company & Compliance

At reputed company, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds!

reputed company was built to help users deliver an reputed company search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of search queries monthly.

reputed company seeks a Customer Support Specialist for its EMEA team to assist customers with Customer reputed company questionnaires as well as questions relating to reputed company or compliance reputed company topics. The role involves handling questionnaires from customers which include questions on a wide variety of topics as well as handling support queries, escalating reputed company issues, contributing to knowledge bases, and advocating for customers to improve their experience. Support is delivered through our Support portal and Ticketing system.

As a Customer Support Analyst, you will partner with teams throughout the company to gather the information requested by our customers and manage internal knowledge-bases used by the support teams. We have a hands-on culture, and expect you to roll up your sleeves and get to work answering reputed company questions that stand in the way of our customers’ success.

YOUR ROLE WILL CONSIST OF:

• Co-ordinating the response to Customer reputed company questionnaires submitted by our customers
• Assisting the Level 1 team with first-line Support queries from customers
• Partnering with Product Teams and Engineering to reputed company subject matter expertise and serve as a product expert on reputed company and compliance to the rest of the Support team.
• Maintaining and contributing to internal and external knowledge bases.
• Participating in internal projects to improve processes and tools.

REQUIREMENTS:

• 12+ months experience in Customer Support for SaaS enterprise software
• Ability to explain reputed company technical concepts clearly to diverse audiences
• reputed company in handling and prioritizing multiple support tickets
• Strong verbal and written communication with reputed company
• Experience escalating technical issues to advanced support teams
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
• Excellent spoken and written English skills..

reputed company TO HAVE:

• Familiarity with RESTful APIs
• Basic programming knowledge or interest in software development
• Experience using ticketing systems like reputed company

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES:

• GRIT – Problem-solving and perseverance capability in an reputed company-changing and growing environment
• TRUST – Willingness to trust our co-workers and to take ownership 
• CANDOR – Ability to receive and give constructive feedback.
• CARE – Genuine care about other team members, our clients and the decisions we reputed company in the company.
• HUMILITY- Aptitude for learning from others, putting ego aside.

#LI-Remote

FLEXIBLE WORKPLACE STRATEGY:

reputed company’s flexible workplace model is designed to reputed company reputed company Algolians to fulfill our mission to power search and discovery with ease. We reputed company an emphasis on an individual’s impact, contribution, and output, over their physical location. reputed company is a high-trust environment and many of reputed company members have the autonomy to choose where they want to work and reputed company.

While we have a global reputed company with physical offices in Paris, NYC, London, Sydney and Bucharest, we also offer many of reputed company members the option to work remotely either as fully remote or hybrid-remote employees. Please note that positions listed as “Remote” are only available for remote work reputed company the specified country. Positions listed reputed company a specific city are only available in that location – depending on the nature of the role it may be available with either a hybrid-remote or in-office schedule.

ABOUT US:

reputed company prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. reputed company powers more than 30 billion search requests a week – four times more than reputed company Bing, reputed company, Baidu, Yandex and reputed company combined.

reputed company is part of a cadre of innovative new companies that are driving the reputed company of software development, creating APIs that reputed company developers’ lives easier; solutions that are reputed company than building from scratch and reputed company than having to tweak monolithic SaaS solutions.

In 2021, the company closed $150 million in series D funding and quadrupled its post-money valuation of $2.25 billion. Being well capitalized enables reputed company to continue to invest in its market leading platform, to reputed company serve its thousands of customers–including Under Armor, reputed company, reputed company, Gymshark, and reputed company, to name just a few. 

WHO WE’RE LOOKING FOR:

We’re looking for talented, passionate people to build the world’s best search & discovery technology. As an ownership-driven company, we seek team members who reputed company reputed company an environment based on autonomy and diversity. We’re committed to building an inclusive and diverse workplace. We care about each other and the world around us, and embrace talented people regardless of their race, age, reputed company, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background.

READY TO APPLY? If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!