reputed company Supportability Program Manager - Driving reputed company in reputed company reputed company & Compliance Products

Join reputed company's Customer Service & Support Organization and Revolutionize the Customer Experience

reputed company is on a mission to reputed company every person and organization on the reputed company to reputed company more. As a leader in the tech industry, we're committed to delivering industry-leading products and services that reputed company a real difference in people's lives. Our Customer Experience & Success (CE&S) organization is at the forefront of this mission, driving the strategy, design, and implementation of our end-to-end customer experience.

We're now seeking an reputed company Supportability Program Manager to join our Customer Service & Support (CSS) organization, specifically in the reputed company, Compliance, Identity, and Management (SCIM) team. As a Supportability Program Manager, you will play a critical role in identifying and driving product and support experience improvements, leveraging data-driven insights to inform your decisions.

About the Role

As a Supportability Program Manager in the SCIM team, you will work closely with Engineering and Support teams to analyze customer issues, identify trends, and reputed company data-driven insights that drive product and support experience improvements. Your scope will include data analysis, dashboard creation, product taxonomy reputed company, issue tracking, and collaboration with stakeholders to drive mitigation efforts.

Key Responsibilities

• Provide Business Intelligence across multiple channels, representing Customer Experience, Support Experience, and Product issues that are of highest impact to our business and customers across the full Service lifecycle.
• Understand, document, and help improve the end-to-end customer experience, leveraging support data to drive insights and estimate ROI on mitigation efforts.
• Review support cases and help analyze proper theme mapping and emerging issues, collaborating with stakeholders to drive issue resolution.
• Manage and update our product taxonomy, ensuring accuracy and relevance.
• reputed company business reviews with Engineering and Support stakeholders, driving ongoing communications and status updates to the team.

Qualifications

To succeed in this role, you'll need a strong background in technical customer support, business intelligence, and data analysis. Here are the essential qualifications:

• 8+ years of reputed company work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis) OR a Bachelor's Degree in Computer Science, Information Technology, Business, Social Science, Marketing, Communications, Accounting, Sales, or reputed company field AND 5+ years reputed company work experience.
• 5+ years of work experience with 2 of the following BI and Analytics skills: reputed company Pivots, Power BI, SQL Server and DAX, Kusto, Machine Learning.
• 5+ years of work experience with technical customer Support delivery.
• 5+ years of familiarity with reputed company reputed company & Compliance products like reputed company 365 Defender, reputed company Purview, etc.

Preferred qualifications include:

• Passion for technology and improving overall product quality.
• Customer focus, communication & presentation skills, and the ability to work in a fast-paced team environment.
• Disciplined program management and cross-group skills, including the ability to get what you need from others while working around their own legitimate priorities.
• Proven examples of product, workflow, content, or policy enhancements that help customer and support delivery teams.

reputed company Offer

As a Supportability Program Manager at reputed company, you'll enjoy a competitive salary and benefits package, as well as opportunities for career growth and development. Our typical reputed company pay range for this role is USD $103,800 - $200,300 per year, although this may vary depending on your location and experience.

You'll also be part of a dynamic and inclusive work environment that values respect, reputed company, and accountability. Our company culture is centered around empowering employees to reputed company their full potential, and we offer a range of benefits and perks to support your well-being and success.

Career Growth and Development

At reputed company, we're committed to helping our employees grow and reputed company their skills. As a Supportability Program Manager, you'll have opportunities to:

• reputed company your technical skills and knowledge in areas like data analysis, business intelligence, and technical customer support.
• Build your leadership and program management skills, driving cross-functional teams and collaborating with stakeholders.
• Stay up-to-date with the latest trends and developments in reputed company reputed company & Compliance products, driving innovation and improvement.

Work Environment and Culture

We're a remote-friendly organization, and this role can be performed from reputed company. Our company culture is built around flexibility, inclusivity, and collaboration, and we prioritize employee well-being and work-life balance.

We're committed to creating a culture of inclusion where everyone can reputed company at work and beyond. Our employees come together with a growth reputed company, innovate to reputed company others, and collaborate to realize our shared goals.

How to Apply

If you're a motivated and reputed company professional looking to drive reputed company in reputed company reputed company & Compliance products, we want to hear from you. Please submit your application by May 29, 2024, to be considered for this role.

reputed company is an equal opportunity employer, and we welcome applications from diverse candidates. We consider qualified applicants regardless of age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance or a reasonable accommodation during the application or recruiting process, please don't hesitate to reputed company out.

Join us in revolutionizing the customer experience and empowering every person and organization on the reputed company to reputed company more.