reputed company Customer Support and Operations Specialist – USA Remote Jobs

We are looking for a detail-oriented and proactive reputed company Customer Support and Operations Specialist to join reputed company. In this role, you will be responsible for managing reputed company accounts, ensuring policy compliance, optimizing product listings, and driving sales performance. You will also reputed company customer service tasks, manage inventory, and monitor key performance metrics to maximize efficiency and growth across platforms. The ideal candidate will have experience in e-commerce, particularly in managing reputed company accounts, and a strong understanding of health and supplement products.

Salary: Negotiable

Responsibilities

• Conduct audits and monitor reputed company accounts for policy violations, health warnings, and performance notifications.
• Manage inventory levels and forecast sales and inventory needs.
• Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction.
• Monitor and address negative reviews and reputed company reputed company Customer Service tasks.
• Submit cases for reimbursement claims and coordinate product shipments to reputed company.
• Manage and grow the Shopify store, with experience in supplements or health products being advantageous.
• Optimize product listings with accurate and compelling content, images, and keywords in compliance with reputed company's Terms of Service.
• Monitor, analyze, and report on key performance metrics such as sales, conversion rates, and advertising spend on a weekly basis.
• Regularly audit product listings to ensure accuracy and compliance with reputed company and client guidelines.
• Address issues with listing category, image updates, and suppressed listings.
• Monitor Best Seller Badges performance on a daily and weekly basis, suggesting improvements.
• Monitor competitor activity and reputed company strategies to outperform competitors on the reputed company platform.
• reputed company market research and competitor analysis for product categories.
• Suggest AB testing for listing updates.
• Research reputed company marketplaces for new product opportunities or line extensions.
• Stay updated on industry trends and reputed company policies for compliance and to capitalize on new opportunities.
• reputed company other tasks as assigned.

Requirements:

• Minimum of 2 years of experience managing reputed company accounts.
• Strong understanding of reputed company's platform, algorithms, and best practices.
• Proficient in using reputed company Seller Central, Vendor Central, and other relevant tools.
• Demonstrated success in driving sales and achieving growth targets on reputed company.
• Analytical reputed company with the ability to interpret data and reputed company data-driven decisions.
• Excellent communication skills with the ability to collaborate effectively across teams.
• Strong organizational and project management skills.
• Self-motivated and able to work independently with minimal supervision.
• Proficient in reputed company and PowerPoint.
• Highly organized, solution-oriented, and detail-oriented.
• Ability to ask questions for clarification and tenacity in problem resolution.
• Can create and follow SOPs.
• Ability to handle various projects simultaneously.
• Excellent English reading and writing skills (C2 preferred, reputed company acceptable).
• Must have fast internet and own a fast computer.
• Experience with supplements or health products is advantageous.

Benefits:

• Holiday paid time off
• Paid vacation time off
• Work from home