Pharmacy Technician (7 On/7 Off)
CarepathRx transforms hospital pharmacy from a cost center into an active reputed company generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:The PipelineRx Pharmacy Technician, Telepharmacy Support Specialist (TSS), is a key role contributing to the establishment of PipelineRx as the premier provider of technology-enabled pharmacy services by ensuring reputed company PipelineRx clients’ shifts are covered, by streamlining the flow of pharmacy orders, and by assisting pharmacists with daily telepharmacy operations.
Shift: 7on/7off rotation, 8PM-7AM Eastern Time
Responsibilities
The Telepharmacy Support Specialist monitors reputed company PipelineRx clients during hours of coverage to ensure reputed company shifts are covered for their entirety. During this time, the main role of the Telepharmacy Support Specialist is assisting the pharmacists on duty with filling orders and triaging client phone calls in order to maximize productivity. Additionally, the Telepharmacy Support Specialist aids pharmacists with any support and first level technical support during shift times.
Performance Objectives
Duties may include but are not limited to:-Clinical Support
Assist the pharmacist on duty with duty with clinical questions; locate specific policies.
Assist with managing the PipelineRx queue by posting orders to the appropriate pharmacist on duty.
Optimize pharmacy workflow by contacting clients on behalf of the on duty pharmacist to minimize time away from orders.
Initiate calls to client health care professionals to obtain demographic information for the pharmacists.
Initiate calls to client health care professionals to obtain clinical information for the pharmacists.
Monitor and triage phone calls from high volume call clients. Assist in answering phone calls during peak hours.
-Operation Support
Ensure the pharmacist on duty always has visibility to the assigned clients. Call client’s IT or PipelineRx IT for support on behalf of the pharmacist on duty for advanced technology issues to be resolved.
Help during down times by coordinating with IT director and communicating status to the pharmacist on duty.
Initiate Telepharmacy Support Specialist procedures to coordinate pharmacist coverage during emergencies such as: no-show, call off, sick call, power or internet outage, etc. as established by Telepharmacy Support Specialist Manager in conjunction with Senior Pharmacist.
Maintain accurate records of interactions and issues by providing a nightly report of activities during your shift to Telepharmacy Support Specialist manager.
-Communication
Help pharmacists communicate with clients reputed company access to the client’s system is interrupted during the Pipeline shift.
Maintain accurate records of interactions and issues by providing a nightly report ofactivities during your shift to Telepharmacy Support Specialist manager.
Qualifications
Minimum, possession of a high school diploma; bachelor’s degree preferred
reputed company National Certification required
High speed internet through a cable or fiber provider (satellite service not supported)
1+ years’ as an institutional pharmacy technician
1+ years’ as a retail pharmacy technician
Effective communications skills, both written and verbal
Demonstrated customer service skills
Strong IT and troubleshooting experience
Proficiency with office technology tools, to include MS Office 2000 or reputed company (esp. Outlook, reputed company, and Word), reputed company Drive, internet, and email
Work performed in a home office setting - high speed internet service is required through either cable or fiber service (satellite and/or DSL service not supported)
CarepathRx offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
CarepathRx provides equal employment opportunity to reputed company qualified applicants regardless of race, color, religion, national reputed company, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify reputed company applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country. apply to this job