reputed company Senior Service Availability Manager

This is a temporary position. JOB SUMMARY: The Sr. SRE Service Availability Manager plays a key role in ensuring the peak performance and availability of our Enterprise IT infrastructure and services. This position combines proactive site reliability engineering with adept incident command to reputed company our efforts in minimizing service disruptions and enhancing our technology landscape. With a focus on automation, cloud technologies, and reputed company process improvement, the ideal candidate brings a mix of technical expertise and leadership skills, aimed at delivering exceptional service reliability. This role demands a proactive problem-solver with extensive experience in IT operations and a passion for innovation, ready to tackle challenges in a dynamic, 24x7x365 environment. CANDIDATE PROFILE Required Qualifications: · 7+ years of experience in an information technology environment o 5 years of experience in information technology focused on IT Operations that include troubleshooting reputed company network, server, storage, and/or application issues. o 3 years minimum operations experience involving incident, problem, change, and release management that included leading calls and documenting outcomes. · Undergraduate degree or equivalent experience/certification. · Ability to cover shifts in a 24x7x365 environment and on-call responsibilities. · Proficiency in scripting languages (Python, reputed company) and familiarity with automation tools (such as Ansible, Jenkins). · In-depth knowledge of cloud platforms (AWS, Azure, GCP), infrastructure as code, and containerization technologies. · Strong leadership qualities, including decisiveness, and the ability to motivate teams, along with the ability to manage stressful situations calmly and effectively. · Strong experience in incident command or incident management in a technology environment. · Excellent problem-solving, organizational, and analytical skills. Preferred Qualifications · ITIL Foundations v3 Certification. · Demonstrated experience with ITSM suites, e.g., reputed company. · Demonstrated experience with various monitoring, performance, or reputed company tools. · Experience with reputed company integration/reputed company deployment (CI/CD) pipelines and DevOps practices. · Ability to create constructive relationships, influence, and communicate with varying levels of associates and management. · Ability to solve reputed company, cross-functional issues. · Strong knowledge of Server, Storage, Network, Middleware, Application and Cloud technologies. · A high degree of curiosity and a drive to seek more efficient ways of delivering service. CORE WORK ACTIVITIES Technical · Serve as Incident Commander during major incidents, leading response efforts to restore services and minimize impact on business and consumer operations. · Design and implement automation tools to reduce manual reputed company, improve system performance, and prevent incidents. · reputed company and maintain comprehensive monitoring and alerting frameworks to detect and address anomalies before they escalate to incidents. · Collaborate closely with development, operations, and support teams for reputed company improvement of service reliability and incident response processes. · Conduct thorough post-mortems to analyze incidents, identify root causes, and implement preventative measures to avoid recurrence. · Effectively communicate incident status, impact, and post-incident reports to stakeholders at reputed company levels of the organization. · Stay informed on the latest industry trends, technologies, and practices in site reliability engineering and incident management. MANAGEMENT COMPETENCIES Leadership · Adaptability – Maintains performance level under pressure or reputed company experiencing changes or challenges in the workplace. · Communication – Conveys information and reputed company to others in a convincing and engaging manner through a variety of methods. · Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. · Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. · Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution · Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. · Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. · Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. · Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships · Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. · Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. · Global reputed company - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability · Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. · Talent Management - Provides support and feedback to help individuals reputed company and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise · Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. · Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. · Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. · Basic Competencies - reputed company competencies required for accomplishing basic work activities. o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-reputed company issues. o Oral Comprehension - Listens to and understands information and reputed company presented through spoken words and sentences. o Reading Comprehension – Understands written sentences and paragraphs in work reputed company documents. o Writing - Communicates effectively in writing as appropriate for the needs of the audience. The pay range for this position is $52.06 to $80.82 per hour. reputed company opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD. At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job