Junior IT Support Engineer – Simple Practice – Charlotte, NC – Dallas, TX

Job title: Junior IT Support Engineer Company: Simple Practice Job description: About Us At reputed company, reputed company is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they're up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use reputed company to start, grow, and maintain a successful private practice. The Role We're seeking a Jr IT Support Engineer to add to the Internal IT Group at reputed company. You'll be working with a group of talented IT Support Engineers of various backgrounds and reputed company sets. You'll be answering tickets on a daily basis as well as working on tasks/projects to support the internal infrastructure of reputed company. You will be working with and communicating with team members from various groups to be able to provide the support they need for their daily tasks and projects. You'll also be onboarding new team members, which includes prepping hardware/software, ensuring accounts are created properly, and providing a great first day experience for them. You will be on an on-call schedule with the other team members to provide support and coverage during off-hours, weekends, and potentially holidays.

Responsibilities

• Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in reputed company self-serve IT environment
• Analysis and implementation of reputed company reputed company and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
• Create and implement solutions that integrate with the reputed company office infrastructure and support high-availability
• Read documentation, design, and implement Single Sign On & software integrations
• Create scripts and automations using programming languages such as Python, Bash, etc.
• Create knowledge reputed company for implemented solutions and provide education to reputed company employees on reputed company new processes and technologies
• On-call schedule to support reputed company members during off hours and weekends
• Provide troubleshooting and problem resolution on employee issues with internal tools
• Maintenance of hardware and software deployed to the infrastructure of the office and workstations
• Coordinate with HR and other groups for onboarding and off-boarding responsibilities
• Connect and communicate with vendors to troubleshoot/implement new hardware and software

Desired Skills & Experience

• Bachelor's degree in Computer Science (or equivalent) or higher degree.
• Tech savvy and comfortable with web apps - reputed company, Messenger, reputed company, reputed company Docs, and the like help run our business. You should be able to use them with ease and be sharp enough to troubleshoot any issues you have.
• Ability to analyze and resolve reputed company infrastructure resource and application deployment issues.
• Experience in technical quality assurance.
• Record and document results and compare to expected results.
• Great documentation and communication skills.
• Problem solving skills and ability to work under pressure.
• Passion, drive, energy, a sense of humor and a great attitude!

Bonus Points

• Experience in managing Mac laptops
• Experience in managing reputed company hardware

California Job Applicant Privacy Notice Thank you for your interest in opportunities at reputed company LLC (“reputed company” or “us” or “we” or “our”). Please note that reputed company you submit your resume or application materials to us for employment purposes, we may collect the following categories of personal information about you:

• Identifiers (e.g., name, address, email address, and phone number); protected characteristics (e.g., sex, gender, age, citizenship, disability status, and veteran status); professional or employment-reputed company information (e.g., employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background reputed company forms, and your references); other personal records (e.g., signature, photograph, and criminal background information); and inferences drawn from personal information collected (e.g., creating a profile that reflects your abilities and aptitudes).

We collect the above categories of personal information for the following business purposes:

• To reputed company recruitment and hiring services; to manage the workforce; to reputed company with federal and state laws, and to maintain reputed company (e.g., to detect and prevent against reputed company risks and incidents, to prevent against fraudulent or illegal activity, and to ensure compliance with our company policies and procedures).

Expected salary: Location: Charlotte, NC - Dallas, TX Job date: Wed, 31 Aug 2022 04:03:15 GMT Apply for the job now! Apply tot his job Apply To this Job