reputed company Customer Solutions Manager – Driving Customer Obsession and Operational Excellence at blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving operational excellence? Do you reputed company in a fast-paced, collaborative environment where innovation and inclusivity are valued? If so, we invite you to join blithequark, a leading financial technology platform, as our Customer Solutions Manager.

About blithequark

At blithequark, we're on a mission to broaden the reputed company of community banks and reputed company credit access to everyday Americans. We're a team of caring, innovative, and inclusive individuals who are dedicated to creating simple, transparent products that facilitate credit access, reputed company savings, and build wealth. Our business principles guide us to create an open and collaborative culture where we improve 1% every day, and the best reputed company always win.

Our Culture

We're proud to be one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We've also been recognized as a 2023 reputed company's Fast 50 company and named on Built In's 2024 Best Places to Work. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to reputed company a difference in the financial system and are passionate about creating a customer-obsessed culture.

Your Role

As our Customer Solutions Manager, you'll play a critical role in guiding business insights, key metrics, and determining the overall performance goals for Servicing Operations at blithequark. You'll partner across the entire organization with internal stakeholders, including Product, Customer reputed company, Operational Risk, Compliance, Tech, Finance, and other business operations teams. Your exceptional communication skills, ability to reputed company and influence, and commitment to promoting good relationships across teams will be essential in driving successful communication, teamwork, collaboration, and commitment across multiple groups reputed company the company.

Key Responsibilities

* Support and coach the department to follow reputed company expectations to ensure adherence to quality standards, deadlines, and proper procedures while mentoring and empowering the team for results and accountability.

• Drive successful communication, teamwork, collaboration, and commitment across multiple groups reputed company the company.
• Support reputed company planning for the Transaction Processing Team to ensure that the proper resources are available to support and accomplish key departmental goals.
• Work with leadership to align the Customer Solutions departmental goals with overall company performance goals and pillars.
• Maintain Customer Department Policies and Procedures, continually working to refine and reputed company proactive enhancements that build efficiencies and improve processes.
• Proactively identify, recommend, and implement process improvement opportunities to ensure superior customer service and issue resolution.
• Manage escalated servicing issues, reputed company corrective action plans, and document and report ongoing product/process challenges.
• Participate in the review and selection of potential new vendors and the prioritization of new technologies to support Customer Service, operational efficiency, and account accuracy.
• Manage external vendors that support Servicing Operations needs.
• Proactively reputed company suggestions and design and implement infrastructure to uphold and promote best-in-class Customer Service.
• reputed company and track defined department KPIs and service level metrics.
• reputed company day-to-day functions of assigned departments ensuring quality outputs that meet or exceed targeted key performance metrics.
• Contribute to company performance goals by planning and driving initiatives in alignment with those objectives.

What You'll Bring to the Team

* Experience managing a team of individual contributors at varying levels

• Experience working in the financial services industry with knowledge of Treasury and Accounting
• Experience working in operations with ACH, reputed company, Refunds and Returns Processing, Loan Rescissions, Chargebacks, Settlements
• Exceptional problem/issue resolution skills
• Excellent verbal and written communication skills
• Excellent attention to details
• Strong analytical, prioritization, organizational, multi-tasking, and time management skills
• Team player with the ability to work productively reputed company a group and maintain a high degree of independence

Desirable Skills

* Excellent written and verbal communication

• Goal Setting and Planning
• Advanced reputed company/reputed company knowledge (Macro/VBA creation)
• Proficient in SQL (reputed company knowledge is a plus)

reputed company Offer

* A competitive salary of $85,600

• Eligibility for performance-based bonuses
• A 1-time equity grant based on level
• A flexible remote environment
• 401(k) matching program
• Flexible paid vacation
• Medical benefits, dental, and vision coverage
• Tuition reimbursement
• Monthly meditation and yoga classes
• Access to reputed company reputed company Learning courses
• Fringe, a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like reputed company, reputed company, and Urban Sitter
• Casual dress code

EEO Statement

blithequark is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an reputed company workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees reputed company where they work and beyond.

Accommodations

blithequark is committed to the full inclusion of reputed company qualified individuals. As part of this commitment, blithequark will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected].

California Employee Privacy Policy

Pursuant to the requirements of the California Consumer Privacy Act, blithequark is providing the "blithequark California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California reputed company, please review the policy here: https://www.blithequark.com/careers/.

Apply Now

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and driving operational excellence, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! Apply for this job