Strategic Customer Success Manager – Trusted Business Advisor for Exceptional Customer Experience and Value Delivery

Introduction to blithequark

At blithequark, we are passionate about delivering innovative solutions that make a positive impact on our customers' lives. As a leader in the risk and compliance management space, we are committed to helping organizations streamline their workflows and focus on strategic program management. Our cloud-based platform is designed to provide a seamless user experience, beautiful design, and a positive social impact. We are excited to announce that we have recently raised $40 million in our Series B financing, further cementing our position as an emerging leader in the industry.

About the Role

We are seeking a highly skilled and experienced Strategic Customer Success Manager to join our Customer Success team. As a trusted business advisor, you will be the face of blithequark to our existing customers and channel partners. Your primary responsibility will be to deeply understand our customers' needs, ensure the value delivery of our product, provide ongoing support, and deliver an exceptional customer experience focused on solving their most pressing requirements. You will be reporting to our Sr. Manager of Customer Success and will be an integral part of our cross-functional teams, including Product, Engineering, Marketing, and Sales.

Key Responsibilities

• Act as the main point of contact for our customers, owning the customer relationship and serving as the primary escalation path to mitigate and resolve customer issues.
• Develop and execute tactics, objectives, and key results to deliver success and drive value outcomes for our customers.
• Work closely with account management to identify, prioritize, and support upsell opportunities.
• Partner with internal stakeholders to deliver on customer feature requests, resolve product issues, and understand our product roadmap in the context of our customers' needs.
• Elevate customer behavior, business needs, risks, blockers, and successes internally in partnership with Customer Success leadership.

Essential Qualifications

• 5+ years of experience delivering success to end-users in a SaaS/Technology environment.
• Excellent communication and problem-solving skills.
• Ability to operate with significant autonomy in complex and ambiguous situations.
• Bachelor's Degree preferred.
• Familiarity with InfoSec/Regulatory compliance is a bonus.

Preferred Qualifications

• Experience working with Google Suite, Atlassian Suite, CRM tools such as Salesforce and Planhat, and communication tools like Gmail, Zoom, Slack, and MSFT Teams.
• Knowledge of Windows and Mac operating systems.
• Experience working in a fully remote company with a preference for the Eastern or Central time zones.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Strategic Customer Success Manager, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to ongoing training and development programs, including regular feedback and coaching from your manager and peers. We encourage our employees to take ownership of their careers and explore new opportunities within the company, including lateral moves to other parts of the organization.

Work Environment and Company Culture

At blithequark, we value diversity, inclusion, and authenticity in the workplace. We are committed to creating a positive and supportive work environment that encourages collaboration, creativity, and innovation. Our company culture is built on the principles of trust, respect, and open communication, and we strive to make a positive impact on our customers, employees, and the community. We offer a range of benefits and perks, including unlimited PTO, annual compensation reviews, equity, and a $1000 home office stipend.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including annual compensation reviews, equity, and a range of benefits and perks, such as:

• Unlimited PTO: strongly encouraged to unplug and recharge.
• Health: coverage for medical, dental, and vision - employee and dependents.
• 401K which vests immediately, complete with a 4% company match.
• 12 weeks of Parental leave and 1 year free diapers and wipes with Honest.
• Annual company in-person events and quarterly in-person connects.
• $100 quarterly paid wellness stipend.
• Pet insurance.
• Slack channel notifications turn off after 5 pm based on your time zone.
• Two Hypercharge weeks of rest where we close company-wide (July & Dec).

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Strategic Customer Success Manager at blithequark, you will have the chance to make a real difference in the lives of our customers and contribute to the growth and success of our company. Don't miss out on this opportunity to join a talented team of professionals who are passionate about delivering exceptional customer experiences. Apply now and take the first step towards an exciting and rewarding career at blithequark.