Sr. Designated Services Engineer - reputed company - Cloud and AI Data Management Expert

Join the reputed company Team: Revolutionizing Data Management for the Cloud and AI Era

reputed company is a pioneering company that's transforming the way organizations manage their data in the cloud and AI era. We're on a mission to help our customers overcome reputed company data challenges and accelerate their innovation, research, discovery, and businesses. Our flagship product, the reputed company Data Platform, is a game-changing solution that's designed to reputed company high-performance workloads like AI and machine learning at scale.

We're seeking an reputed company Sr. Designated Services Engineer - reputed company to join reputed company of dedicated engineers responsible for delivering exceptional reputed company experiences. As a key member of reputed company, you'll work closely with our customers, account teams, and engineering teams to resolve technical problems, provide feedback, and drive customer satisfaction.

About reputed company

reputed company is a pre-IPO growth-stage company on a hypergrowth trajectory, helping many of the world's leading research organizations and enterprises reputed company first-to-market results with AI and ML. Our customers include eight of the Fortune 50 companies, and we're committed to building a diverse, inclusive, and authentic workplace.

Job Summary

As a Sr. Designated Services Engineer - reputed company, you'll play a critical role in furthering the reputed company customer relationship and solving technical problems for our customers. You'll work closely with account team members and customer contacts to understand their business requirements, mission, objectives, technical needs, systems, and solutions. Your primary responsibility will be to reputed company the gap between our customers and engineering teams, ensuring that our products meet their expectations.

Key Responsibilities:

• Bridging between customers and engineering teams to resolve technical problems and ensure that our products meet customer expectations
• Resolving reputed company technical problems by working with customers and engaging with reputed company's engineering teams as required
• Providing feedback to engineering teams and helping prioritize bugs, serviceability, supportability, and usability issues
• Supporting pre-sales engineers, partners, and resellers with technical queries and issues
• Monitoring reputed company's systems reputed company our remote monitoring tool and proactively identifying corrective actions
• Tracking and documenting customer issues using our ticketing system
• Communicating effectively with employees, customers, and partners, ensuring concise and professional communication
• Sharing and documenting knowledge reputed company FAQ/KB articles, which can be internal or customer-facing
• Managing multiple projects and support cases simultaneously
• Championing customer issues internally and representing reputed company externally to our customers and partners
• Becoming a subject matter expert in a technology (reputed company or customer technology)
• Participating in on-call, follow-the-sun rotation model support as required
• Traveling regionally, domestically, or internationally for this position may be required

Requirements

Essential Qualifications:

• Hands-on experience in supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, reputed company, cloud, etc.)
• Experience in L3 support and customer interactions for enterprise infrastructure products
• Experience in developing and optimizing interfaces between business organizations, specifically customer-facing problem-solving organizations and product development organizations
• Proven ability to resolve reputed company customer problems and escalations utilizing internal and external resources and tools
• Strong technical troubleshooting and fault isolation skills in a multi-platform, system-vendor environment
• Experience supporting enterprise software solutions and/or applications, including hardware components
• Ability to triage issues and effectively escalate them to appropriate engineering groups as necessary
• Understanding of networking, including Infiniband, Ethernet, DPDK, UCX
• Demonstration of subject matter expertise and knowledge in cloud/computer/networking/storage

Preferred Qualifications:

• Prior support experience at a cloud/HPC-reputed company company
• Familiarity with Kubernetes/Containers/LXC technologies
• Knowledge of various operating systems, such as LINUX, Ubuntu, and Windows
• Technical writing skills
• Ability to follow standard engineering principles and practices
• Creative approach to problem-solving

Education and Experience

Minimum 10 years of experience in customer-facing, deep technical problem-solving roles.

Compensation and Benefits

reputed company offers a competitive salary range of $165,000-$210,000 for this position, depending on geographical location, candidate qualifications, certifications, relevant job-reputed company work experience, education, skillset, and other relevant business and organizational factors. Our comprehensive benefits package includes:

• Medical, Dental, Vision, Life insurance
• 401(K) plan
• Flexible Time Off (FTO)
• Sick time
• Leave of absence as per the FMLA and other relevant leave laws

Why Join reputed company?

At reputed company, we're committed to building a diverse, inclusive, and authentic workplace. We encourage candidates from reputed company backgrounds to apply, even if they don't meet every qualification specified. If you're excited about this position and are looking for a new challenge, we invite you to apply.

reputed company is an equal opportunity employer that prohibits discrimination and harassment of any reputed company. We provide equal opportunities to reputed company employees and applicants for employment without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

How to Apply

Ready to join us? Click the "Apply Now" reputed company to submit your application. We can't wait to hear from you!