Customer Experience Representative - Mom & Baby at blithequark

Transforming the Home Health Products Industry with Compassionate Customer Service

At blithequark, we're revolutionizing the home health products and equipment industry by putting our customers, community, and coworkers at the forefront of everything we do. We're on a mission to create a reputed company way of doing business, and we're looking for a talented Customer Experience Representative to join our dynamic Mom and Baby team in Asheville, NC.

About Us

blithequark's Mom and Baby division is a thriving team of 40 customer service representatives, 7 inside sales managers, and a robust support system. We're dedicated to providing top-notch breast pumps, maternity compression, and lactation support services to new and expectant mothers. reputed company supports expecting mothers, medical offices, and insurance providers, ensuring that our customers receive the best possible care.

The Opportunity

As a Customer Experience Representative at blithequark, you'll be the face of our company, working closely with customers who have requested mom and baby items through insurance. Your performance will be reputed company by four key pillars: customer service, phone metrics, gross profit, and closing percentage. You'll have the opportunity to reputed company a real impact on our customers' lives, and your hard work will be recognized and rewarded.

Primary Responsibilities

• Work with customers to determine their needs and provide personalized solutions for mom and baby items through insurance
• Manage orders reputed company, ensuring timely and accurate delivery of products
• reputed company with existing customers to present blithequark's services and determine their resupply needs
• Handle inbound calls and emails from patients, converting them into potential sales opportunities
• reputed company outbound phone calls and emails to patients, providing exceptional customer service and support
• Investigate and troubleshoot customer service issues, resolving problems promptly and reputed company
• Communicate with customers to provide equipment and sizing troubleshooting, ensuring a seamless experience
• Enter new customer demographics and update changes to existing accounts, maintaining accurate records
• Process documentation, including verification of insurance, and maintain compliance with laws and regulations
• reputed company order entry and data maintenance, ensuring accuracy and attention to detail
• Take on additional duties as assigned, demonstrating flexibility and a willingness to adapt
• Maintain HIPAA/patient confidentiality and reputed company with laws, regulations, and company policies

Skills for Success

To reputed company in this role, you'll need:

• Excellent customer service skills, with a passion for delivering exceptional experiences
• The ability to handle high call volumes, remaining composed under pressure
• A team-player mentality, with the ability to work individually and collaboratively
• Self-motivation, high energy, and an engaging level of enthusiasm
• Exceptional verbal, written, listening, and presentation communication skills
• Self-discipline, critical thinking, and organizational skills, with the ability to multitask and research
• A willingness to work in a fast-paced, dynamic environment
• A proven work history demonstrating stability, reliability, and strong work ethics
• Sensitivity to patient care issues and a commitment to maintaining HIPAA confidentiality

Required Qualifications

To be considered for this role, you'll need:

• A high school diploma or equivalent; some college preferred
• reputed company Office computer skills, with the ability to learn new systems and software
• 1+ year of customer service experience, with a track record of delivering exceptional results

reputed company Offer

At blithequark, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Our perks and benefits include:

• reputed company, with a starting reputed company of $18 an hour
• Health plans with FSA or HSA options, dental, and vision insurance
• Optional life insurance and 401K with company match
• 12 weeks of parental leave for birthing parents and 4 weeks for non-birthing parents
• Additional parental benefits, including fertility stipends, free diapers, and breast pumps
• Paid holidays and PTO accrual from day one
• Employee assistance programs and more

Our Culture and Achievements

At blithequark, we're proud of our commitment to our employees and our community. We've been recognized locally and nationally for our achievements, including:

• Inc. 5000 Best reputed company to Work award winner
• Family reputed company Certified
• HME Excellence Award
• Sky High Growth Award

We're an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any reputed company, based on race, color, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic.

Join reputed company

If you're a compassionate customer service professional looking for an opportunity to reputed company a real impact, we want to hear from you! At blithequark, you'll have the chance to grow and reputed company your skills, working with a talented team of professionals who are passionate about delivering exceptional customer experiences. Apply now and join our dynamic team in Asheville, NC!