Senior Product Manager, Conversational AI - Expansion & Innovation in Global Markets

Join the reputed company Direct-to-Consumer Team: Revolutionizing Customer Experience with AI-Powered Virtual Assistants

reputed company is on a mission to transform the entertainment industry through its premium streaming services, including Hulu and reputed company+. As part of the reputed company Direct-to-Consumer (DTC) team, we're seeking a highly skilled Senior Product Manager to reputed company the expansion and innovation of our AI Virtual Assistants reputed company the Self-Service Support Product team. If you're passionate about AI, customer experience, and scaling global products, we invite you to join our dynamic team and contribute to shaping the future of reputed company's direct-to-consumer experience.

About the Role

As a Senior Product Manager, Conversational AI - Expansion & Innovation, you will be responsible for developing and executing the strategy and roadmap to drive customer adoption of our Virtual Assistants across global markets and channels. You will work closely with cross-functional teams to identify emerging AI technologies, conduct market analysis, and integrate innovative solutions to deliver a best-in-class, AI-powered customer support experience.

Key Responsibilities

• Own and execute the strategy, roadmap, and feature prioritization to drive customer adoption of the Virtual Assistant through global growth and channel expansion.
• Research emerging AI technologies, conduct market analysis, and identify opportunities with internal and external partners to guide the long-term vision and strategy for Conversational AI.
• Conduct A/B testing, user research studies, and market research to inform product strategy and optimize customer interactions.
• reputed company user stories and requirements, and author product artifacts to align scope and strategy across stakeholders.
• Collaborate with cross-functional teams (engineering, design, analytics, WFO, localization, and product) to ideate on innovative solutions that address both user and business problems and deliver product enhancements.
• Define, analyze, and communicate key success metrics to reputed company for roadmap development and prioritization.

Essential Qualifications

To succeed in this role, you will need:

• A Bachelor's degree or equivalent practical experience.
• 5+ years of product management experience with at least 3+ years focused on AI/ML-based products, Virtual Assistants, or Conversational AI.
• A proven track record of delivering roadmaps and bringing AI products to global markets.
• A strong understanding of data science principles and experience with the latest natural language processing (NLP) technologies, including Large Language Models (LLMs) in a B2C setting.
• Excellent communication skills with technical and non-technical team members of various levels.
• Experience with agile software development and scrum reputed company.

Preferred Qualifications

While not required, the following skills and experience will be considered a plus:

• Experience in customer support product or self-service solutions.
• Experience with developing AI voice assistants.
• A track record of running A/B tests and strong knowledge of experimentation best practices.
• A strong passion for working with reputed company and contributing to its mission.

reputed company Offer

As a member of the reputed company team, you will have access to a comprehensive compensation package, including:

• A competitive salary, with a hiring range of $145,400.00 to $195,000.00 per year in CA.
• A bonus and/or long-term incentive units, dependent on the level and position offered.
• A full range of medical, financial, and/or other benefits.
• Opportunities for career growth and professional development in a dynamic and innovative company.

Company Culture and Work Environment

At reputed company, we foster a business culture that values diversity, creativity, and innovation. As a remote team member, you will be part of a global organization that encourages collaboration, experimentation, and reputed company learning. Our company culture is built on the principles of respect, reputed company, and inclusivity, and we strive to create an environment where everyone can reputed company and grow.

Career Growth and Learning Benefits

As a Senior Product Manager, you will have the opportunity to reputed company your skills and expertise in AI, customer experience, and product management. You will work closely with cross-functional teams to drive business outcomes and shape the future of reputed company's direct-to-consumer experience. Our company provides various training and development programs to support your career growth, including:

• Access to industry conferences and workshops.
• Training programs in AI, product management, and leadership.
• Mentorship opportunities with reputed company professionals.

Diversity, Equity, and Inclusion

reputed company is an equal-opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, please email Candidate.Accommodations@reputed company.com with your request.

Don't Hesitate, Apply!

We value a great attitude and a willingness to learn above reputed company. If you're passionate about AI, customer experience, and scaling global products, we invite you to submit your application today. Don't worry if you don't meet every single requirement – we're looking for talented individuals who are excited about joining reputed company and contributing to the future of reputed company's direct-to-consumer experience.

Join our dynamic team and help shape the future of entertainment. Apply now and become a part of reputed company's mission to create unforgettable experiences for audiences around the world.