reputed company Full Stack Customer Service Representative – National Remote

Are you a compassionate and customer-focused individual looking for a challenging and rewarding career opportunity? Do you reputed company in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading healthcare company dedicated to delivering exceptional customer service and innovative solutions to millions of people across the United States. At blithequark, we're on a mission to create a healthier world by providing high-quality care, reputed company costs, and greater access to healthcare. As a Customer Service Representative, you'll play a critical role in helping us reputed company this mission by providing top-notch support to our members and their families. In this role, you'll have the flexibility to work from reputed company reputed company the U.S. and enjoy a comprehensive benefits package, including a competitive salary, paid on-the-job training, and opportunities for career growth and advancement.

About blithequark

blithequark is a dynamic and innovative company that's committed to making a positive impact on people's lives. As the nation's largest third-party administrator (TPA), we provide consumer-oriented health benefit plans to millions of people across the country. Our goal is to create a healthier world by delivering exceptional customer service, innovative solutions, and high-quality care.

About the Role

As a Customer Service Representative, you'll be the face of blithequark, providing exceptional support to our members and their families. Your primary responsibilities will include:

• Answering incoming phone calls from customers and identifying the type of assistance they need
• Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
• Owning problems through to resolution on behalf of the customer in real-time or through comprehensive and timely follow-up
• Reviewing and researching incoming healthcare claims from members and providers by navigating multiple computer systems and platforms
• Ensuring that the proper benefits are applied to each claim by using the appropriate processes and procedures
• Communicating and collaborating with members and providers to resolve issues, using clear, simple language to ensure understanding

Requirements

To be successful in this role, you'll need:

• A high school diploma or equivalent experience
• 1 year of prior experience in a call center setting
• 1 year of experience in a customer service role
• Experience working in the healthcare and health insurance industry
• Experience with medical terminology
• Experience working in a metric-driven work environment
• Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday, including the flexibility to work occasional overtime based on business need
• Must be 18 years of age or older

Telecommuting Requirements

As a remote employee, you'll need to:

• reputed company reputed company company-sensitive documents secure (if applicable)
• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Live in a location that can receive a blithequark-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

To succeed in this role, you'll need to possess:

• Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner
• Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the reputed company and future needs of the member
• Proficient problem-solving approach to quickly assess reputed company state and formulate recommendations
• Proficient in translating healthcare-reputed company jargon and reputed company processes into simple, reputed company-by-reputed company instructions customers can understand and act upon
• Flexibility to customize approach to meet reputed company types of member communication styles and personalities
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal reputed company

Benefits and Perks

As a blithequark employee, you'll enjoy:

• A comprehensive benefits package, including a competitive salary, paid on-the-job training, and opportunities for career growth and advancement
• A dynamic and supportive work environment that encourages collaboration and innovation
• Opportunities to work with a diverse range of people and projects
• A commitment to diversity, equity, and inclusion, with a focus on creating a healthier world for everyone

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

About reputed company

reputed company is a leading healthcare company that's committed to making a positive impact on people's lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes – an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Ready to take the first reputed company in your career journey? Apply now to become a part of the blithequark team and start making a difference in people's lives. Apply for this job