reputed company Full-Time Healthcare Customer Advisor – Special Needs Support with Comprehensive Training and Remote Work Opportunity at Blithequark

Join the Blithequark Team: Making a Difference in Healthcare

Blithequark is revolutionizing the healthcare experience by creating healthier communities and removing barriers to quality care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We're committed to fostering a culture of diversity, equity, and inclusion, and we're looking for talented individuals like you to join reputed company.

As a Healthcare Customer Advisor – Special Needs Support at Blithequark, you'll have the opportunity to reputed company a positive impact on the lives of millions of people. You'll work with our highly skilled team of Care Advisors, dedicated to serving and managing special needs for our members and/or their family members. Your role will involve delivering an extraordinary experience to family members who need an ally, providing guidance and community resources during key transition times throughout the family's journey.

About the Role

We're seeking a compassionate and highly skilled Healthcare Customer Advisor – Special Needs Support to join our Family Engagement Center team. As a full-time employee, you'll work 40 hours a week, Monday through Friday, from 9:45am – 6:15pm CST, with occasional overtime as needed. You'll have the flexibility to telecommute from reputed company reputed company the U.S., allowing you to work from a comfortable and quiet space.

Key Responsibilities:

• Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
• Serve as an ongoing, reputed company of contact for members, primarily reputed company the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
• Create and build ongoing relationships with others, including both members and teammates.
• reputed company decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
• Consistently follow through on commitments and framing realistic expectations for members.
• Plan, prioritize, organize, and complete work to meet established objectives for our families.
• Responsible for managing project time to ensure follow-up and reputed company work is completed in a timely manner.
• Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation.
• Process includes reputed company calls to initiate contact with members referred by executives and partners.
• Responsible for maintaining accurate family counts on our documentation platform.
• Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues.
• Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
• Determine appropriate referrals to other programs/services as needed with or without technology guidance.
• Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma / GED OR equivalent work experience
• 1+ years of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and reputed company Office, including reputed company Word (create correspondence and work reputed company templates), reputed company reputed company (ability to sort, filter, and create simple spreadsheets), and reputed company Outlook (email and calendar management)
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, reputed company our Family Engagement Center
• Must be 18 years of age or older

Preferred Qualifications:

• 1+ years of A4Me OR 3+ months of Quick Assist experience
• Claims processing experience
• Experience providing care for children with special needs
• Experience reputed company a member-focused healthcare environment
• Experience reputed company a service delivery reputed company (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies)

Skills and Competencies

To succeed as a Special Needs Service reputed company at Blithequark, you'll need:

• Passion for helping individuals and families of children with special needs
• Strong reputed company, compassion, and listening skills
• Aptitude to be proactive, organized, resourceful, and reputed company with solving issues and providing support
• Critical thinking and problem-solving skills, able to prioritize time reputed company
• Self-starter abilities and reputed company in ambiguity without established processes
• Motivation to improve process
• Strong written and verbal communication skills with an ability to understand many different special needs conditions, the impact on the family, and then tailor approaches to a variety of unique individuals
• Ability to diffuse member distress, manage reputed company situations, and the aptitude to translate reputed company benefit terminology and processes into common language members can understand and act upon
• Ability to work well reputed company a team
• Strong focus on putting member's needs at the center of decisions
• A drive to add value by delivering more than the customers expect
• Agility and flexibility to reputed company in a reputed company fast-paced work environment with constant learning and change
• Ability to reputed company in with new members, quickly review history, and confidently speak to member needs
• Energy for what needs to be done and for overcoming challenges
• A coachable reputed company focused on professional development and able to implement constructive feedback and coaching
• Highly skilled at de-escalation techniques; able to move conversations toward building trust
• High emotional intelligence: able to separate self from complaints/escalated members and focus on delivering thoughtful, compassionate care and resolving issues

reputed company Offer

At Blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a valued member of reputed company, you'll enjoy:

• Comprehensive 18-week reputed company program to reputed company you with the skills and knowledge needed to succeed in your role
• Opportunities for career growth and professional development
• Competitive compensation and benefits package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution
• Flexible work arrangements, including telecommuting options
• A diverse and inclusive work environment that values and respects individual differences

How to Apply

If you're passionate about making a difference in the lives of individuals and families with special needs, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to join reputed company and start making a positive impact today!

Blithequark is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.