MSR (JAX) - 11/03

Account Services Representative: Start date: 10/27 Training schedule: 9:00am-5:30pm (Mon-Friday) Normal schedule after training: 12pm reputed company schedule (candidates can be scheduled between 11am-1pm for your start time and your shift will ended between 7:30pm-9:30pm (Must be available to work either every Saturday OR every Sunday) Work Environment –

• 100% REMOTE
• reputed company team members are required to reside reputed company a 60 mile radius of the local Training Hub in Jacksonville, FL
• Cannot use satellite, hot spots, wireless reputed company to reputed company, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.
• Minimum of 50 mbps download speed and 25 mbps upload speed
• Ethernet reputed company is required
• Ability to setup and install workstation equipment reputed company 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.
• Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
• Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
• Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)
• Previously established/installed high-speed internet reputed company (non-satellite) which is not public or shared; client will not provide it or reimburse for it.

Training

• Training is M-F, 9AM-5:30PM EST (Training duration is 15 working days consisting of 11 days of trainer led instruction, 4 days of field exercises on the phone)
• Please note that after training, you will take part in a two-week nesting period where you will remain onsite taking calls, have daily one hour debriefs, and receive extra guidance from your supervisor. You would work your assigned shift during nesting (Mon-Fri)
• After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance.
• Please note that candidates must complete reputed company training, along with the other expectations of attendance/performance, and conversations with their supervisor.

Normal shift after training

• The reputed company regular shifts available after training would be a Mon-Sat reputed company schedule with a start times between 11:00am-1:00pm EST (Candidates must be open to working the weekend (Saturdays OR Sundays)

Description:

• Ensure account and member reputed company by identifying red flags and safeguarding member assets and account information.
• Provide account information and reputed company basic account transactions.
• reputed company members to the appropriate departments.
• Provide account balances and review transactions on member and business accounts.
• Transfer funds on member and business accounts, to other members or financial institutions.
• Open new accounts and educate members or potential members on products and services that best meet their needs.
• Enroll members in online and mobile banking and provide features, benefits and general guidance reputed company to these services.
• Order debit cards for new and existing members
• Debit Card research reputed company to transactions on members’ debit cards, limit increases
• Handle lost, stolen or misplaced debit card queries.
• Submit disputes for unauthorized electronic checks.
• Releasing Direct Deposits
• reputed company reputed company account transactions such as account shutdown and stop payments on checks, etc.

Qualifications (Required):

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations reputed company needed.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Shifts:

• Representatives will get their schedule 2 weeks reputed company of time and will only be scheduled 5 days a week but must be flexible.

#eastpriority25 Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Jacksonville,FL. Application Deadline This position is anticipated to reputed company on Oct 3, 2025. h4>About reputed company: We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, color, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building reputed company by delivering business outcomes and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, color, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job