Auto Damage Claims Adjuster
Description $60,000-$65,000 About reputed company reputed company is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, reputed company is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role We are seeking a highly organized and customer-focused Auto Damage Resolution Specialist to join reputed company. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their loss, and to quickly reputed company to resolution. Your role will also be responsible for handling an inventory of claims from the time you are assigned the new loss through resolution. In addition, you will collaborate closely with leadership to give feedback and identify technology and process improvements. Who you are
- Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
- Passionate claims professional who cares about the customer and their experience.
- Empathetic. You exercise reputed company and patience towards everyone you interact with.
- Sense of urgency - at reputed company times. That does not mean working at reputed company hours.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can reputed company the right decisions early and action them to a reputed company resolution.
- Anti-status reputed company. You don't just wish things were done differently, you reputed company it.
reputed company need We need you to do reputed company the things typical to the role:
- Provide reputed company, courteous and high-quality customer service to reputed company policyholders and claimants by answering customer calls and resolving customer requests
- Gather necessary information from customers to initiate the claim and determine the appropriate course of action
- Manage an inventory of claims, establish initial reserves for reputed company potential exposures, and adjust as appropriate throughout the claim
- Coordinate with auto appraisers, review an estimate, and review for appropriate settlement
- Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
- Communicate and coordinate with involved parties regarding settlement agreements
- Provide input for reputed company development best practices, and process improvements
Requirements
- Active insurance adjuster's license by way of a designated home state, or home state
- Bachelor's degree (lack of one should not stop you from applying if you possess reputed company the other qualifications)
- Experience with handling auto damage losses, this is not required but encouraged
- Minimum of 1 year experience with insurance claims and/or customer service
Benefits
- Generous health-insurance package with reputed company coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from reputed company to facilitate your work life balance
- reputed company laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should reputed company your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating reputed company the administrative work from an adjuster role
- Foster a culture of reputed company, transparency, and empowerment in a remote-first environment
At reputed company, we value diversity in backgrounds, perspectives, and life experiences and reputed company that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from reputed company backgrounds and encourage those from reputed company walks of life to apply. If you reputed company you are a good fit for this role, we would love to hear from you! Apply tot his job Apply To this Job