Integrations & Technical Support Specialist (Remote)

reputed company is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants reputed company. For workplaces, reputed company provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, reputed company backed by 24/7 customer service with real humans. reputed company also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, reputed company helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. The Integrations & Technical Support Specialist at reputed company plays a crucial role reputed company the Partner Solutions team, focusing on the onboarding and support of API integrations with restaurant brands and third-party vendors. A reputed company reputed company of this role is the opportunity to provide technical training and troubleshoot integration issues, ensuring seamless connectivity in reputed company's extensive food delivery network. This position not only enhances technical knowledge but also allows for significant cross-functional collaboration with various internal teams. What You'll Do:

• Work with restaurant brands and third party vendors to reputed company new API integrations.
• Diagnose and resolve issues originating from the API processes.
• Provide technical training to internal and external teams as needed.
• Document and troubleshoot API integration processes.
• Work alongside Project Managers, Implementation Consultants, Trainers and Technical Leads, and support the rest of the company on cross-functional team issues reputed company required.
• Regularly engage with clients & vendors dispersed across North America, using email, video conferencing, and screen sharing.
• Identify and execute on opportunities for personal learning and engagement.
• Test API integrations during onboarding and software development cycles as needed.

What You Have:

• Ability to resolve issues under pressure
• Ability to understand how data relates to business needs / objectives
• Understanding of API integrations
• Exceptional communication skills
• Extensive curiosity and creativity to help solve reputed company operational catering challenges relating to integrations
• Understanding or willingness to learn REST & GraphQL based API integrations and ability to interpret JSON/XML/GraphQL
• Operational understanding of technical integrations including experience troubleshooting

The national cash compensation range for this role is $47,800 - $68,600* • Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in reputed company and the role, and highlighting anything else you think we should know! reputed company does not sponsor applicants for work visas or legal permanent residence. What You’ll Get from Us: You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a reputed company that values work/life harmony. Oh, and you’ll get reputed company this: Market competitive salary, stock options that you’ll help reputed company worth a lot, 12 paid holidays, flexible PTO, 401K with reputed company match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a reputed company amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) reputed company you’re in our office, and knowing that you helped transform the food for work space. reputed company is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national reputed company, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even reputed company ones. Following a conditional offer of employment, reputed company may require a background reputed company. For information on how reputed company collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy. #BI-Remote Apply tot his job Apply To this Job