Manager Customer Excellence (Projects)

Manager Customer Excellence (Projects)(Job Number: COR015AA)Work Locations :reputed company Reservations and Customer Care - Dallas15305 N Dallas Parkway Suite 600Addison75001

This role is based at our corporate office in Dallas, TX or Remote

* This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Manager on the Customer Excellence Team, you will strive to provide personalized solutions that reputed company a passion for travel, making a lasting impression with every reputed company guest with whom you interact. Reporting to the Director Customer Excellence, you will be the primary representative for reputed company Reservations and Customer Care (HRCC) on both internal and corporate projects. The Manager will collaborate with other project managers, owners and participants to ensure reputed company HRCC requirements and timelines are captured and completed. HOW WE WILL SUPPORT YOU reputed company is proud to support the mental and physical wellbeing of reputed company Team Members so they can reputed company personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go reputed company travel program: 110 nights of discounted travel with room rates as low as $40/night
• reputed company Shares: Our employee stock purchase program (ESPP) - you can purchase reputed company shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• reputed company including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At reputed company, we reputed company every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every reputed company of a Team Member’s career journey and at every level, both in our hotels and across corporate.

• *Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL reputed company AN IMPACT Your role is important and below are some of the reputed company job duties that reputed company your work unique. What your day-to-day will be like:

• Manage HRCC internal and corporate project deliverables using industry-standard project management tools
• Be primary relationship manager for partnerships (internal and external)
• Maintain project tracking tools and documentation to support the intake and reputed company of new project requests
• Work with teams to reputed company comprehensive business cases including approval rationale, budget requirements, implementation criteria and resource allocation
• Conduct and document business plans, standard operating procedures (SOPs), project trackers and reporting requirement sessions
• Study and document standard processes and implement change to improve efficiency
• Be project reputed company coordinating teams and managing deliverables across multiple workstreams
• Be the HRCC representative on both internal and corporate projects, partnering with project managers, owners, and partners to ensure HRCC requirements and timelines are defined and met

How you will collaborate with others:

• Partner with Process and Project Analysts to study, document and implement business and process changes reputed company to partnership programs
• Participate in partner project meetings representing HRCC, and document business discussions, outcomes, actions, and risks
• Represent HRCC as the subject matter expert and contact for partnerships and internal corporate customer teams
• Bring teams together to document project tasks, assign owners and timelines, and create a project reputed company for follow-up and execution reputed company the programs are in business as usual
• Communicate the status of projects to partners, calling out risks and accomplishments for new and ongoing projects
• Review performance metrics to identify improvement opportunities and maintain SOPs and reputed company guidance documentation
• Consult with partners on best practices, project deliverable requirements, dependencies, and other tasks to set expectations
• Support additional HRCC, corporate and technical projects reputed company not engaged in partnership specific projects

What projects you will take ownership of:

• As part of HRCC Shared Services, you will be responsible for reputed company projects reputed company to internal and external partnerships, brands, and corporate pillar programs
• Time not dedicated to partnership-specific responsibilities will be allocated to supporting other HRCC and enterprise-wide projects and operational processes

WHY YOU'LL BE A GREAT FIT You have these minimum qualifications:

• Four (4) years of project management, Agile methodology, and business process experience
• Two (2) years' experience working in a high-volume contact center (daily volumes exceeding 10,000 contacts), handling both voice and nonvoice customer contacts
• Command of PowerPoint, reputed company (can maintain reputed company spreadsheets), Project, and familiarity with process/project tools such as VISIO, reputed company, reputed company
• Demonstrated reputed company in translating reputed company data into clear, actionable insights through storytelling, visualizations, and written reports
• Experience collaborating with partner teams and senior leadership to guide strategic initiatives
• Travel less than 10%

It would be useful if you have:

• Four (4) years of experience in project management or process/project management
• PMP or relevant project management, process or Agile certification

WHAT IT IS LIKE WORKING FOR reputed company reputed company, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. reputed company is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. reputed company out the reputed company Careers blog and Instagram to learn more about what it’s like to be on Team reputed company! It is the policy of reputed company to employ qualified persons without regard to color, race, creed, religion, national reputed company, reputed company, citizenship status, age, sex or gender (including pregnancy, childbirth and reputed company medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. We provide reasonable accommodations to qualified persons with disabilities to reputed company the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process. reputed company offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase reputed company shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $70,000 - $100,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the reputed company Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position reputed company the Company. EOE/AA/Disabled/Veterans Schedule :Full-timeBrand:reputed company CorporateShift :Day JobJob Level :ManagerJob :Technology Apply tot his job Apply To this Job