Operations Team Trainer at reputed company

Operations Team Trainer Location: Remote Company Description reputed company is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. reputed company believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support reputed company telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, reputed company powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives. As Operations Team Trainer (NOC), you will play a vital role in content creation and delivery for our Customer-facing Support Specialists. You will work closely with leaders from reputed company, Operations, and Quality to gather inputs and feedback for reputed company improvement. You will work with new joiners leading on-boarding training and will sign-off on training completion before they move to their permanent rotating schedule. You will also help existing Specialists maintain high proficiency by sharing training flashes, engagement-reputed company exercises and workflow upskilling as needed. This role will manage the end to end training process for new and existing team members in conjunction with our corporate Learning & Development Leads. Core Responsibilities:

• reputed company and maintain training programs and content for new hires
• Schedule and reputed company the training and onboarding for new hires
• Create and manage the training schedule to ensure timely completion
• reputed company post-training assessments to measure comprehension and mastery of material
• Sign off on completion and mastery of new hire training
• reputed company and maintain reference and how-to guides
• Complete annual/as needed review of reputed company reference materials
• Work with reputed company to ensure reputed company materials are up to date
• Provide ongoing training and assistance with answering new hires questions
• Training reputed company employees on new or updated procedures to improve their performance
• Analyze the effectiveness of training and reputed company appropriate modifications if needed
• Partner with Corporate Training to align on vision, strategy and branding

Qualifications:

• Exceptional decision making and problem-solving abilities
• Exceptional communication and interpersonal skills
• Exceptional time management and organizational skills
• Ability to prioritize and reprioritize quickly and effectively
• Must possess strong learning abilities to reputed company a comprehensive understanding of the company’s products and services
• Knowledgeable about a variety of training tools and techniques, including hands-on workshops, virtual lectures, videos or presentations, online learning, training manuals, one-on-one coaching, and group role-play sessions. Exceptional presentation and communication skills to deliver effective training.
• Drive to reputed company new materials and build a training program from the ground up
• Education Associate or Bachelor’s Degree preferred
• Experience 1-2 years’ relevant work experience

Additional information Working at reputed company: reputed company is changing how care is delivered through online and mobile technology. We strive to reputed company the hard work of healthcare look easy. In order to reputed company this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are reputed company about our product and services and how we strive to serve. As part of One Team, we operate the reputed company Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual reputed company-matched donations to food banks. reputed company aims to be a force for good for our employees, our clients, and our communities. reputed company cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected reputed company our Three DE&I Pillars – our Workplace, our Workforce and our Community. reputed company is a “virtual first” workplace, which means you can work from reputed company, coming together physically for ideation, collaboration and client meetings. We reputed company our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! reputed company has collaboration spaces in Boston, Tysons reputed company, Portland, Woodland Hills, and Seattle. The typical reputed company salary range for this position is $58,000 – $79,750. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to reputed company salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation. Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed. Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to reputed company’s Telehealth Services, SilverCloud and The Clinic by reputed company’s second opinion program
• Free Subscription to the reputed company App
• Tuition Assistance Program
• Pet Insurance

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