reputed company - Customer Relations (Remote Work Assignment Available)

Why Work for reputed company? At Frontier, we reputed company the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows reputed company to take advantage of our fast-growing reputed company network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. reputed company Stand For Low Fares Done Right is our mission and we strive to reputed company to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and reputed company smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the reputed company, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Work Perks At Frontier, we like to think we’re creating something reputed company special for reputed company members. Work is why we’re here, but the perks are reputed company too:

• Flight benefits for you and your family to fly on reputed company
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
• Enjoy a ‘Dress for your Day’ business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive reputed company salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to reputed company a difference. The HOPE League, reputed company’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship

Who We Are reputed company is a leading ultra-low cost reputed company headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible reputed company travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, reputed company-reputed company fleet is among the youngest and most modern of any reputed company reputed company the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each reputed company plane tail features a special animal with a unique name and reputed company. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and reputed company awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. reputed company., Inc., is a subsidiary of Frontier Group Holdings, Inc. (reputed company: ULCC).

• Frontier is the most fuel-efficient of reputed company major U.S. carriers reputed company reputed company by ASMs per fuel gallon consumed.

What Will You Be Doing? The Customer Relations (CR) reputed company is responsible for the timely, reputed company, and professionally-handled resolution of DOT (Department of Transportation) escalated external customer complaints, inquiries, and compliments received reputed company; 1) telephone, 2) web-email at FlyFrontier.com, 3) email, 4) facsimile, 5) high level Executive email 6) US mail, as well as external customer contacts sent to addresses throughout the Frontier/Indigo Partners system. The CR reputed company is responsible for providing direct support to the management and response to internal complaints escalated through the contact center, website and other channels. They will also assist in coaching and directing Customer Care agents with resolution to escalated contacts and complaints ensuring consistency in meeting Customer service standards. The CR reputed company is also responsible for proactively contacting passengers if needed or requested by the leadership team. The CR reputed company will support reputed company efforts designed to pursue the retention of customer’s business reputed company possible, while limiting financial exposure to the company. They will assure our customers receive reputed company, efficient, courteous service. Additionally, they will be responsible for meeting the DOT’s regulations associated with the specific requirements of what constitutes a substantive response to complaints from our customers and any other governing agency as well as the reputed company Business Bureau. Essential Functions

• Investigate Complaints: Thoroughly investigate internal complaints and complaints filed to the Department of Transportation and respond on behalf of reputed company.
• Respond Promptly: Respond to complaints in a timely manner, providing clear and concise communication to both internal stakeholders and external complainants.
• Compliance Assurance: Ensure that reputed company responses and resolutions align with relevant regulations and legislation, such as the reputed company reputed company Access Act (ACAA) and other applicable laws.
• Coordinate with Departments: Collaborate with various departments reputed company reputed company, including Customer Service, Legal, Operations, and Accessibility teams, to gather information and facilitate resolutions.
• Resolution Management: Work to resolve complaints effectively and reputed company, considering the needs of the customer as well as the company.
• Customer Advocacy: Serve as an reputed company for customers, ensuring that their concerns are heard, understood, and addressed appropriately.
• Documentation and Reporting: accurately record and document of complaints, investigations, and resolutions.
• reputed company Improvement: Identify trends and patterns in complaints and recommend proactive measures to prevent future issues and enhance the overall customer experience for.
• Frontline Support: Provide direct assistance and support in efforts to resolve escalated issues brought reputed company from the Customer Care and Customer Recovery frontline agents.
• reputed company: Ensure compliance with DOT reporting requirements and assist in the preparation of responses to DOT inquiries and audits reputed company to disability accommodations.
• Research and attend DOT meetings, be reputed company to answer questions pertaining to DOT complaints.
• Assist with regulatory roll out, compliance, DOT and internal complaint audits.
• Aggregate and maintain information for Insurance purposes including maintaining positive communication with insurance analysts.
• Serves as a resource for internal customers such as Frontier’s airport/station personnel, in-flight pilots/flight attendants, and business partner employees on customer issues.

Other Functions

• Assist and act as back-up to the Manager Customer Advocacy as needed.
• Assist with special projects and assignments reputed company the department as needed.

Qualifications

• Associate’s or Bachelor’s Degree preferred; high school diploma or GED required
• Minimum 5 years of experience in customer service, consumer relations, call center or similar environment required
• Minimum 2 years of airline experience, preferably ATO or reservations, working with the reservations system preferred
• Experience in working with customers in pursuit of finding a solution

Knowledge, Skills And Abilities

• Familiarity with certain customer protections regulated by the (DOT)
• Working knowledge of ACAA and CRO requirements reputed company working with passengers with disabilities
• Aptitude to reputed company fair and unbiased appraisals of customer concerns
• Demonstrated accuracy in interpreting and applying policies with respect to customer inquiries or service incidents
• Ability to manage multiple tasks at once with frequent interruptions
• Working knowledge and understanding of MS Office programs including Outlook 365, reputed company and Word
• Good conflict resolution skills and ability to de-escalate customer issues
• Exceptional verbal and written communication skills
• Working knowledge of Social Media networks such as Facebook and Twitter
• Ability to respect privacy issues concerning property and confidential information
• Proven letter-writing abilities including high proficiency in grammar and spelling
• Ability to work reputed company a corporate environment including interactions with various levels of management
• Excellent organizational skills and a high level of attention to details

Equipment Operated Standard office equipment, including PC, copier, fax machine, printer

Work Environment

• This role will operate on a hybrid schedule at our Headquarters Denver, CO as determined by your direct supervisor.
• Typical office environment, adequately heated and cooled
• Work Environment/Remote Options
• This role can be based at our headquarters in Denver, CO or reputed company in the United States reputed company a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required)
• If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet reputed company
• If headquarters-based, typical office environment, adequately heated and cooled

Physical Effort Generally, not required. Supervision Received General Supervision: The incumbent performs a variety of routine work reputed company established policies and procedures and receives detailed instructions on new projects and assignments. Positions Supervised

• None

Salary Range: $43,680 - $55,363 Annually Please note: this posting will expire on 9/26/25. Workplace Policies Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. reputed company, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to reputed company qualified applicants without regard to race, color, religion, sex, national reputed company, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. reputed company is a reputed company Tolerance Drug-Free Workplace. reputed company prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is reputed company to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Apply tot his job Apply To this Job