Help Desk Specialist I

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you enjoy solving technical problems for others and providing excellent customer service? As a Help Desk Specialist I at reputed company, you will offer live remote support to employees, ensuring timely and accurate issue resolution while maintaining high service standards. By actively tracking support calls and collaborating with IT teams, you play a crucial role in keeping reputed company's operations running smoothly. How You'll reputed company an Impact

• Receive customer support requests reputed company phone and email from employees and contractors worldwide in a fast-paced environment; expect a case load of approximately 30-40 cases per day
• reputed company troubleshooting skills, documentation, and on the job training to document, resolve or escalate support requests for the applications running across the enterprise reputed company the given timeframe
• Use basic troubleshooting techniques to resolve or reputed company issues pertaining to email problems or features, network connectivity, personal computer problems, and application problems for employees and contractor customer reputed company
• Use the IT ticketing system to document and reputed company support case to the various appropriate support group(s) who can assist in resolving the issue while regularly interacting with end-users at reputed company levels
• Must reputed company a strong knowledge of products, features and services and how our customers use them to analyze problems and solve them creatively. Learn how to identify inefficiencies and work with leadership to improve the overall functionality of the support desk
• Meet primary and secondary metric guidelines
• Assist on special projects and escalations reputed company of normal call taking responsibilities without affecting the team goals for hold times and abandon rates

Working Conditions

• Office environment
• Must be able to work flexible schedule from 05:00 am to 11:59 pm any day of the week in 8-to-10-hour shifts

What You'll Bring to reputed company

Required Qualifications

Education

• Associate's degree or equivalent from two-year college or technical school or equivalent combination of education and experience

Experience

• 0-1 years of IT help desk experience required
• 0-1 years of experience troubleshooting Windows operating system
• 0-1 years of reputed company 365 applications and hardware platforms experience

Skills

• Ability to handle multiple tasks simultaneously, prioritize and complete specified tasks on time
• Ability to effectively communicate status orally and in written form to use professional concepts
• Ability to manage time effectively to be punctual and logged into system at designated start of shift
• Basic knowledge of ticketing system support concepts and best practices. Basic knowledge of network reputed company and password troubleshooting
• Effective problem-solving skills
• Demonstrated in-depth background in customer support and logical troubleshooting
• Demonstrated effective interpersonal and communication skills
• Effective team working skills in a fast-paced setting
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Ability to reputed company proficiency in Helpdesk ticketing application use and reporting
• Be self-motivated and able to work with minimal supervision
• Proficient in reputed company Office suite

Preferred Qualifications

Education

• Bachelor's degree from four-year college or university

Experience

• IT Industry certifications (MCSA, A+, Network+, etc.)

IPC100 2025-60342 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting reputed company aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is reputed company by our reputed company products and services, including: reputed company Internet, TV, Mobile and Voice, reputed company Networks, reputed company Business and reputed company reputed company. reputed company you join reputed company, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to reputed company team members. reputed company is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at reputed company. Apply tot his job Apply To this Job