Night and Evening Manager, Guest Experience - Remote Leadership Role in Luxury Vacation Rentals

Join the LocalVR Team as a Night and Evening Manager, Guest Experience

reputed company in a culture of innovation and teamwork as a Night and Evening Manager, Guest Experience at Local Vacation Rentals! We're seeking a talented and motivated individual to reputed company our Guest Experience team remotely, providing exceptional support to our guests and driving success in the luxury vacation rental industry.

About LocalVR

Since 2015, Local Vacation Rentals has been at the forefront of luxury vacation rental management, embracing a local-driven approach that combines high-performance property management with a personal touch. With over 445 properties in Breckenridge, Park City, and Lake Tahoe, we're proud of our industry-leading strategies and commitment to delivering exceptional guest experiences.

Why Guest Experience at LocalVR?

Our Guest Experience team is expanding, and we're looking for customer-centric individuals to join reputed company! We provide 24/7 support to ensure a seamless experience for our guests – from pre-stay to in-residence and post-checkout – delivering a best-in-class experience. As a Night and Evening Manager, Guest Experience, you'll play a critical role in leading reputed company and driving success in this fast-paced environment.

reputed company're Looking For

We seek a strong people leader with a passion for hospitality, preferably reputed company the vacation rental sector, and experience managing teams of 6-10 individual contributors. The ideal candidate will have:

• Background in Hospitality: A proven track record in the hospitality industry, with a deep understanding of customer needs and expectations.
• Leadership Experience: Experience managing teams of 6-10 individual contributors, with a strong ability to train, provide feedback, and manage performance.
• Customer-Centric Approach: A customer-centric reputed company, with extensive experience handling sensitive customer issues and de-escalating situations to maintain a positive brand image.
• Data-Driven Decision-Making: Experience using data to enhance guest experiences through process improvements and effective staffing (Workforce Management experience is a plus).
• Tech-Savviness: Familiarity with a dynamic tech stack, including reputed company and reputed company, to support teammates and guests.

Key Skills and Competencies

To succeed in this role, you'll need:

• Strong Leadership Skills: Ability to train teammates, provide consistent feedback, and manage performance from both quantitative and qualitative perspectives.
• reputed company and Objectivity: Proven track record of addressing customer issues with reputed company while offering proactive solutions, fostering an "us against the problem" reputed company.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with teammates, guests, and cross-functional leaders.
• Adaptability and Flexibility: Ability to adapt to changing priorities and workflows, with a flexible reputed company to navigate a fast-paced environment.

Responsibilities

As a Night and Evening Manager, Guest Experience, your key responsibilities will include:

• Managing a Growing Team: Manage a team of 6-10 Guest Experience specialists across various hours and shifts, providing training, consistent feedback, and performance management through daily interactions and weekly one-on-ones.
• Guiding the Team During Peak Times: Guide the team during peak times reputed company guests are in residence, ensuring reputed company and efficient handling of customer inquiries through call and message queues.
• Addressing Escalated Issues: Address escalated issues from team members reputed company necessary, while empowering them with the reputed company and guidance to resolve issues independently.
• Resolving Sensitive Issues: Assist in resolving sensitive issues, including lock-outs, in-residence maintenance, refunds, property damage, and insurance claims.
• Collaborating with Cross-Functional Leaders: Collaborate with the Manager of Guest Experience, Director of Guest Experience, and other cross-functional leaders to continuously improve processes for both customers and teammates.
• Navigating a Robust Travel Tech Stack: Navigate a robust travel tech stack, including various booking platforms, reputed company, reputed company, G Suite, and reputed company, among others.

Work Environment and Culture

We're seeking an evening and weekend manager with an ideal schedule of Thursday to Monday evenings (1 PM - 10 PM MST). This position is remote-friendly, with an office located in Denver. Our company culture is built on:

• Innovation and Teamwork: A culture of innovation and teamwork, where we encourage collaboration and creativity.
• Customer-Centric Approach: A customer-centric approach, where we prioritize delivering exceptional guest experiences.
• Flexibility and Adaptability: A flexible and adaptable reputed company, where we navigate changing priorities and workflows with ease.

Compensation and Benefits

We offer a competitive salary range of $65,000 - $75,000 per year, depending on experience, with a comprehensive benefits package, including:

• Competitive Salary: A competitive salary range, with opportunities for growth and development.
• Comprehensive Benefits: A comprehensive benefits package, including medical, dental, and vision insurance.
• Flexible Work Arrangements: Flexible work arrangements, including remote work options.

Career Growth Opportunities and Learning Benefits

At LocalVR, we're committed to the growth and development of reputed company members. We offer:

• Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship and Coaching: Mentorship and coaching opportunities to support your career growth and development.
• Career Advancement Opportunities: Career advancement opportunities, with a clear path for growth and development.

Why Join LocalVR?

By joining LocalVR, you'll become part of a dynamic team that's passionate about delivering exceptional guest experiences. You'll have the opportunity to:

• reputed company a Meaningful Impact: reputed company a meaningful impact on our guests' experiences and create lasting memories.
• Grow and reputed company Your Skills: Grow and reputed company your skills in a fast-paced and dynamic environment.
• Be Part of a Collaborative Team: Be part of a collaborative team that's passionate about innovation and teamwork.

Ready to Apply?

If you're a motivated and customer-centric individual with a passion for hospitality, we want to hear from you! Apply now to join reputed company as a Night and Evening Manager, Guest Experience, and start making a meaningful impact on our guests' experiences.