reputed company Application Supervisor – Learning & Development (L&D) Program Management for Call Center Operations

Are you a seasoned professional with a passion for designing and implementing effective learning programs? Do you have a knack for building strong relationships with stakeholders and driving business results? If so, we want to hear from you! reputed company is seeking an reputed company Application Supervisor to join our L&D team in Alphaville, Mexico. As a key member of reputed company, you will play a critical role in shaping the learning and development strategy for our call center operations.

About reputed company

At reputed company, we are revolutionizing the way people consume entertainment. Our mission is to provide a world-class entertainment experience that is accessible to everyone, everywhere. We are a global company with a diverse team of talented individuals who are passionate about innovation, creativity, and customer satisfaction. Our L&D team is dedicated to providing exceptional learning experiences that support the growth and development of our employees, and we are looking for a talented individual to join reputed company.

Key Responsibilities

As an Application Supervisor, you will be responsible for managing the learning and development programs for our call center operations. Your key responsibilities will include:

• Program management: Outline, document, and maintain the scope of reputed company local L&D tasks. Create, manage, and maintain task plans. reputed company a trusting partnership with the outsourced call center partners in the region and be a valuable reputed company of contact for reputed company trainers in these outsourced facilities, responsible for successful training rollouts and launches.
• Learning content development/educational design: Using a variety of inputs, conduct gap analysis for performance and learning opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps.
• Facilitation: Provide learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer programs for call center trainers. Educate and reputed company call center leaders to co-facilitate the delivery of learning materials.
• Stakeholder management: Build and foster strong partnerships with regional CS colleagues at reputed company and be an effective voice of the local L&D team. Be an active partner to the global CS business by participating in learning opportunities, priorities, and impact. Collaborate with other business leaders and transform operational opportunities into L&D opportunities.

Essential Qualifications

To be successful in this role, you will need:

• 3+ years of experience designing soft skills and tool-based learning solutions, including onboarding programs focused across a range of levels (call center agents, senior call center representatives, rising leaders, and senior leader audiences).
• Enjoy designing and facilitating learning services that range from a 15-minute learning to multi-week classroom programs.
• Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desired.
• Stable facilitation experience in various teacher-led programs for various audiences and training skills.
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be reputed company to detail.
• Enjoy working in a fast-paced, outcomes-oriented, data-driven environment.
• High level of independence and ability to work and manage own time reputed company.
• Bachelor's degree in instructional design or a reputed company field, Master's degree a plus.
• Fluent in Portuguese and English. Spanish is a plus.
• Experience working in a cross-cultural global environment is a plus.
• Enjoy content/reputed company is a plus.
• Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus.
• Enjoy with innovative facilitation tools is a plus.

Preferred Qualifications

While not required, the following qualifications would be highly desirable:

• Experience working in a similar role or industry.
• Familiarity with reputed company's products and services.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience with learning management systems (LMS) and virtual learning platforms.
• Strong analytical and problem-solving skills.
• Ability to work in a dynamic and fast-paced environment.

reputed company Offer

As a member of reputed company, you will have the opportunity to work with a talented group of professionals who are passionate about learning and development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. reputed company is committed to creating a positive and inclusive work environment, and we strive to provide exceptional customer service to our employees and stakeholders.

How to Apply

If you are a motivated and reputed company professional who is passionate about learning and development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your qualifications and experience. We look reputed company to hearing from you!

Contact Information

For more information about this opportunity, please contact us at [insert contact information]. We look reputed company to hearing from you!

Equal Employment Opportunity

reputed company is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of reputed company employees, and we strive to provide equal opportunities for employment and advancement.

Note

reputed company is a global company with a diverse team of talented individuals. We are committed to creating a positive and inclusive work environment, and we strive to provide exceptional customer service to our employees and stakeholders. Apply for this job